Greensboro Residential Service Technician

CPI Security; Greensboro (NC); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Fuel card

Equipment provided

Paid training

Healthcare options

401(k) matching

Paid time off

Job summary

CPI Security in Greensboro, NC is seeking a Residential Service Technician to install home security systems for residential and commercial customers. You will assess customer needs, perform system installations, and identify up-selling opportunities while delivering excellent service.

The role offers performance-based income with a $60,000 annual average earnings, paid training, company-provided equipment, and benefits.

Qualifications

• High School diploma or equivalent; electronics/electrical/HVAC training a plus.
• Strong up-selling and closing abilities; good sales skills.
• Mechanical aptitude and safety-focused.
• Strong customer service and teamwork.
• Willing to work weekends.

Responsibilities

• Servicing residential security systems accurately and efficiently
• Meeting or exceeding performance goals on a consistent basis
• Performing walkthrough of home to determine the optimal system configuration and upsell opportunities
• Keeping the customer informed of the service process and any installations
• Connecting in-home system to central monitoring and demonstrating usage
• Submitting billing and payroll paperwork promptly and accurately
• Maintaining safety and preventing injury or damage
• Providing exceptional customer service at all times
• Consulting with management on issues or concerns
• Cleaning up the work area after completion
• Maintaining company equipment and tools
• Maintaining a professional appearance and demeanor

Skills

Sales skills

Upselling

Closing skills

Mechanical aptitude

Customer service

Safety focus

Team player

Professional appearance

Energetic attitude

Weekend availability

Alarm systems knowledge

Education

High School diploma or equivalent

Trade school/technical training

Electronics/HVAC training

Job description

CPI Security is looking for aResidential Service Technician based in Greensboro, NC who will install our state-of-the-art home security solutions to residential and commercial customers. This individual will assess the customer’s need and sell additional products and services. This is a fantastic opportunity to earn a great performance-based income, while providing a valuable service to our customers.

What You'll Do:

• Servicing residential security systems accurately and efficiently
• Meeting or exceeding performance goals on a consistent basis
• Performing walkthrough of home to determine the optimal system configuration, and to identify up-selling opportunities
• Keeping the customer informed at all times of what the service process will entail, whether walls will need to be drilled in order to run wiring, etc.
• Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration
• Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner
• Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials
• Providing exceptional customer service at all times
• Consulting with management on any issues or concerns
• Cleaning up work area thoroughly
• Maintaining all company equipment, including truck, tools, inventory, etc.
• Maintaining a professional appearance and demeanor at all times

What We're Looking For:

• High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college, a plus
• Good sales skills, particularly with strong up-selling and closing abilities
• Mechanical aptitude
• Strong customer service skills
• Commitment to safety
• Ability to work effectively both on an individual basis and as part of a team
• Professional appearance and demeanor
• High energy, fun and positive attitude
• Schedule flexibility and the ability to work weekends
• Thorough understanding of alarm systems (user interaction, troubleshooting, etc.) a plus
• Alarm, cable installation, or telecom experience, a plus

What’s In It For You!

• $60,000annual average earnings (hourly paid training and 100% uncapped commission)
• PLUS career mobility. This is more than a job!
• Off every other weekend!
• Company fuel card, company equipment provided (i.e iphone, ipad)…BE IN CONTROL OF YOUR INCOME!
• Comprehensive and on-going paid training when you start. WE INVEST IN YOU!
• Engaging and fun company culture that’s made up of diverse people.
• Volunteer and community engagement opportunities.CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
• Great medical, dental, vision, short- & long-termdisabilityand life insurance options.
• Company paid holidays, floatingholidayand paid time off (PTO).
• 401(k) plan with competitive company match.
• Eligible for free monitored security system after 90 days
• Education assistance – we encourage & support our employees who want to improve their skills and further their education for advancement.