Charging Reliability Engineer

IONNA; North Carolina; On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Bonus programs

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Job summary

IONNA in Durham, NC is seeking a Systems Reliability Engineer to lead investigations into charging failures, synthesize telemetry and logs, and drive engineering improvements across the charging ecosystem.

The role requires transforming customer-reported symptoms into evidence-based root causes and partnering with engineering, product, and vendors to implement durable fixes that enhance charging reliability.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Data Science, Information Systems, or equivalent practical experience.
• A minimum of three years of experience performing root cause analysis of customer-impacting failures in software, hardware, IoT, automotive, payments, SaaS, or distributed systems environments.
• Proficient SQL and data analysis skills.
• Proven ability to diagnose issues using telemetry, logs, diagnostics, and system data to identify validated root causes.
• Experience with observability and log-analysis platforms such as Kibana, Elastic, Splunk, Datadog, Grafana, or similar.
• Ability to synthesize evidence across multiple systems and communicate findings clearly and concisely.

Responsibilities

• Monitor charging network performance and identify emerging customer-impacting issues; detect patterns across charger models, firmware versions, vehicle OEMs, payment systems, and charging locations.
• Translate customer complaints and operational observations into measurable technical investigations; monitor telemetry, analytics, and failure-classification systems.
• Investigate charging failures using telemetry, charger diagnostics, session logs, backend logs, payment data, and protocol transactions; reconstruct timelines to determine root causes.
• Correlate findings across charger hardware, firmware, CPMS platforms, payment systems, vehicle communications, and backend services; document findings with evidence.

Skills

SQL & data analysis

Observability

Telemetry & logs

Root cause analysis

Communication

Education

Bachelor's degree in Engineering/CS/Data Science/IS

Tools

Kibana

Elastic

Splunk

Datadog

Grafana

Superset

Job description

IONNA in Durham, NC is seeking a Systems Reliability Engineer to lead investigations into charging failures, synthesize telemetry and logs, and drive engineering improvements across the charging ecosystem.

The role requires transforming customer-reported symptoms into evidence-based root causes and partnering with engineering, product, and vendors to implement durable fixes that enhance charging reliability.