Chargeback Resolution Specialist

SBH Fashion; New York (NY); On-site; USD 85,000 - 95,000; Full time

Job summary

SBH Fashion is seeking a detail-oriented Accounts Receivable/Chargeback Specialist in New York. The role focuses on disputing chargebacks with major USA retailers, collecting receivables, and improving customer compliance across the supply chain.

Responsibilities include negotiating chargebacks, coordinating with warehouse and factoring partners, and ensuring accurate reconciliation and cash application. Strong Excel skills and retailer portal experience are required.

Qualifications

• 2+ years with large retailers and claim copies access.
• Experience with factoring and chargebacks.
• Knowledge of retailer portals and ERP systems.
• Strong Excel skills (VLOOKUP, Pivot Tables).
• Analytical, organized, and able to meet deadlines.

Responsibilities

• Dispute chargebacks with major USA retailers and research shortages or shipping violations.
• Recommend improvements to ensure better customer compliance.
• Communicate with customers and internal teams to collect receivables.
• Negotiate and review chargebacks for repayment or credit.
• Coordinate with warehouse to ensure chargeback and returns process compliance.
• Process reconciliation, cash application, and write-offs with management approval.
• Research misapplied cash and unidentified payments by contacting customers.
• Work with Factor on invoice dispute notifications and provide supporting docs.
• Review weekly status reports with management.

Skills

Chargebacks

Accounts receivable

Excel

Vendor portals

Negotiation

Communication

Education

Associate degree in Accounting/Finance

Tools

Exenta

Simparel

BlueCherry

Carixa

Job description

SBH Fashion is seeking a detail-oriented Accounts Receivable/Chargeback Specialist in New York. The role focuses on disputing chargebacks with major USA retailers, collecting receivables, and improving customer compliance across the supply chain.

Responsibilities include negotiating chargebacks, coordinating with warehouse and factoring partners, and ensuring accurate reconciliation and cash application. Strong Excel skills and retailer portal experience are required.