Chargeback & Reconciliation Specialist | Hybrid NYC

Windcave; New York (NY); Hybrid; USD 63,000 - 77,000; Full time

Job summary

Windcave is seeking a Chargeback and Reconciliation Officer in New York City. The role focuses on researching and resolving chargebacks, reconciling them to accounts, and providing dispute responses in line with card scheme regulations.

The position is hybrid, with two work-from-home days, and requires 2–3 years in payments or related finance roles. Join a global leader in payment technology and contribute to improving overall customer service through accurate investigations and process

Qualifications

• 2–3 years’ experience in acquiring or merchant services or the payments industry or other financial services-related roles.
• Bachelor’s degree in finance/accounting/business.
• Excellent communication skills.
• Proficient in Excel.
• Strong analytical ability and attention to detail.
• Self-driven with a strong work ethic.

Responsibilities

• Maintain chargeback records monthly for all schemes and regions.
• Investigate cardholder disputes per card scheme regulations.
• Provide accurate responses to disputes and ensure legal compliance.
• Follow up with merchants to gather evidence.
• Prepare direct debit files to recover amounts lost in disputes.
• Reconcile chargeback amounts with main schemes and verify variances.
• Prepare monthly statistics and weekly reconciliation for chargebacks and other schemes.
• Identify, develop, and implement process improvements.
• Perform ad hoc tasks as assigned.

Skills

Excellent communication

Analytical mindset

Attention to detail

Self-driven

Education

Bachelor's degree in finance/accounting/business

Tools

Excel

Job description

Windcave is seeking a Chargeback and Reconciliation Officer in New York City. The role focuses on researching and resolving chargebacks, reconciling them to accounts, and providing dispute responses in line with card scheme regulations.

The position is hybrid, with two work-from-home days, and requires 2–3 years in payments or related finance roles. Join a global leader in payment technology and contribute to improving overall customer service through accurate investigations and process