Chargeback Investigator & Dispute Specialist

Rymax; Pine Brook (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401(k) match

Paid time off

Employee purchase program

Job summary

Rymax is seeking a Chargeback Analyst in the Pine Brook, NJ area to review, investigate, and resolve disputed credit and debit card transactions. You will analyze transaction details, supporting documentation, and identify potential fraud or discrepancies to ensure timely resolutions.

You will utilize Microsoft Dynamics GP for day-to-day processing, research, reconciliation, and documentation of transactions while maintaining strict confidentiality and meeting deadlines.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field required.
• 3–5 years direct chargeback experience
• Experience with Microsoft Dynamics GP (Great Plains) preferred.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Strong analytical, investigative, and problem-solving skills.

Responsibilities

• Review, investigate, and process customer chargebacks and transaction disputes.
• Analyze transaction history, account activity, receipts, invoices, and supporting documentation.
• Research transactions and account information using Microsoft Dynamics GP (Great Plains).
• Identify potentially fraudulent, unauthorized, duplicate, or incorrect transactions.
• Process chargebacks, representments, and dispute cases accurately and within required deadlines.
• Gather and evaluate supporting documentation to determine appropriate dispute resolution.
• Communicate with customers, merchants, financial institutions, and internal departments regarding disputed transactions.
• Perform account and transaction reconciliations and research discrepancies.
• Maintain complete and accurate records of chargeback activity and case resolutions.
• Follow company policies and applicable payment-network rules and procedures.
• Monitor chargeback and dispute trends and elevate recurring or unusual issues when appropriate.
• Meet established productivity, accuracy, and case-resolution standards.
• Maintain confidentiality of customer, company, and financial information.
• Assisting Accounts Receivable team with day to day tasks as necessary

Skills

Analytical thinking

Attention to detail

Communication skills

Multitasking

Excel proficiency

Education

Bachelor's degree in Finance/Accounting/Business

Tools

Microsoft Dynamics GP

Job description

Rymax is seeking a Chargeback Analyst in the Pine Brook, NJ area to review, investigate, and resolve disputed credit and debit card transactions. You will analyze transaction details, supporting documentation, and identify potential fraud or discrepancies to ensure timely resolutions.

You will utilize Microsoft Dynamics GP for day-to-day processing, research, reconciliation, and documentation of transactions while maintaining strict confidentiality and meeting deadlines.