Chargeback Analyst: Audit, Resolve & Optimize

avisbudget; Virginia Beach (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Employee discounts

Employee assistance program

Full training

Job summary

Avis Budget Group is seeking a Chargeback Associate in Virginia Beach to handle internal and external inquiries and chargebacks, auditing and processing AR in DMP, AMP, and Oracle. You will monitor productivity and assist with team workflows while maintaining professionalism.

The role emphasizes accuracy, strong communication, and collaboration with offshore teams, plus opportunities for policy development and management reporting. Starting hourly rate is $20.53 with bonus potential.

Qualifications

• Business administration, finance, or other related field; 3-4 years' experience is an advantage
• Ability to manage multiple priorities in a busy environment with fluctuating volumes of work, including delegation of work
• Demonstrated history of accuracy and attention to detail, efficiency, and sound judgment
• Strong analytical, verbal, and written communication skills, as well as interpersonal skills and the ability to act with discretion and professionalism
• Strong work-ethic and problem resolution skills are critical for success in this position
• Proficiency in MS Office Suite, ability to navigate various PC systems
• Knowledge of banking rules and regulations helpful; accounting experience.

Responsibilities

• Audit chargebacks to improve success rates.
• Work in DMP portal, AMP, Oracle and process AR accounting functions.
• Keep track of productivity to ensure quality of work is performed.
• Assist with team\'s workflow and questions.
• Respond to escalated or sensitive inquiries or chargebacks.
• Subject matter expert to provide support for other Avis Budget Group regions.
• Assist in developing new policies and procedures as needed, keeping SOP\'s utd.
• Compile data for management and regular departmental reporting.
• Perform standard duties to ensure offshore team is successful.

Skills

Multitasking

Attention to detail

Analytical skills

Verbal and written communication

Discretion and professionalism

Problem solving

Education

Business administration

Finance

Tools

MS Office Suite

Job description

Avis Budget Group is seeking a Chargeback Associate in Virginia Beach to handle internal and external inquiries and chargebacks, auditing and processing AR in DMP, AMP, and Oracle. You will monitor productivity and assist with team workflows while maintaining professionalism.

The role emphasizes accuracy, strong communication, and collaboration with offshore teams, plus opportunities for policy development and management reporting. Starting hourly rate is $20.53 with bonus potential.