Charge Back Associate

avisbudget; Virginia Beach (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Employee discounts

Employee assistance program

Full training

Job summary

Avis Budget Group is seeking a Chargeback Associate in Virginia Beach to handle internal and external inquiries and chargebacks, auditing and processing AR in DMP, AMP, and Oracle. You will monitor productivity and assist with team workflows while maintaining professionalism.

The role emphasizes accuracy, strong communication, and collaboration with offshore teams, plus opportunities for policy development and management reporting. Starting hourly rate is $20.53 with bonus potential.

Qualifications

• Business administration, finance, or other related field; 3-4 years' experience is an advantage
• Ability to manage multiple priorities in a busy environment with fluctuating volumes of work, including delegation of work
• Demonstrated history of accuracy and attention to detail, efficiency, and sound judgment
• Strong analytical, verbal, and written communication skills, as well as interpersonal skills and the ability to act with discretion and professionalism
• Strong work-ethic and problem resolution skills are critical for success in this position
• Proficiency in MS Office Suite, ability to navigate various PC systems
• Knowledge of banking rules and regulations helpful; accounting experience.

Responsibilities

• Audit chargebacks to improve success rates.
• Work in DMP portal, AMP, Oracle and process AR accounting functions.
• Keep track of productivity to ensure quality of work is performed.
• Assist with team\'s workflow and questions.
• Respond to escalated or sensitive inquiries or chargebacks.
• Subject matter expert to provide support for other Avis Budget Group regions.
• Assist in developing new policies and procedures as needed, keeping SOP\'s utd.
• Compile data for management and regular departmental reporting.
• Perform standard duties to ensure offshore team is successful.

Skills

Multitasking

Attention to detail

Analytical skills

Verbal and written communication

Discretion and professionalism

Problem solving

Education

Business administration

Finance

Tools

MS Office Suite

Job description

Driven to be the Best

People. Performance. Purpose.

At Avis Budget Group, we're driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We're defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.

The Chargeback Associate is responsible for internal and external inquiries/chargebacks and all related aspects of DMP chargeback functions. Provide guidance, perform audits, testing and training daily. Work closely with our offshore team & keep open communications on any issues.

What You'll Do:

• Audit chargebacks to improve success rates.
• Work in DMP portal, AMP, Oracle and process AR accounting functions.
• Keep track of all productivity to ensure quality of work is performed.
• Assist with team's workflow and questions.
• Respond to escalated or sensitive inquiries or chargebacks.
• Subject matter expert to provide support for other Avis Budget Group regions
• Assist in developing new policies and procedures as needed, keeping SOP's utd.
• Compile data for management and regular departmental reporting.
• Perform standard duties to ensure offshore team is successful.

Perks You'll Get:

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

What We're Looking For:

• Business administration, finance, or other related field, 3-4 years' experience is an advantage
• Ability to manage multiple priorities in a busy environment with fluctuating volumes of work, including delegation of work
• Demonstrated history of accuracy and attention to detail, efficiency, and sound judgment
• Strong analytical, verbal, and written communication skills, as well as interpersonal skills and the ability to act with discretion and professionalism
• Strong work-ethic and problem resolution skills are critical for success in this position
• Proficiency in MS Office Suite, ability to navigate various PC systems
• Knowledge of banking rules and regulations helpful; accounting experience.

The hourly starting salary for this position is $20.53 hourly. This position is also eligible for up to 5% bonus opportunities. [long-term incentive compensation awards].

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Virginia Beach

Virginia

United States of America