Chargeback Analyst

CloudWalk, Inc.; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

CloudWalk, Inc. is seeking a detail-oriented analyst to join our growing disputes and chargeback team in the United States. You will analyze disputes, investigate cases end-to-end, and build defendable case materials that help win outcomes.

You’ll pair with Risk, Compliance, Product, Data, and Engineering to optimize processes, leverage AI tools, and improve speed and accuracy in handling dispute data while maintaining high data integrity and clear case communications.

Qualifications

• Experience analyzing disputes and chargebacks with a focus on outcomes.
• Comfort with SQL and data exploration; some scripting is helpful.
• Familiarity with AI tools and agent frameworks is preferred.

Responsibilities

• Analyze disputes and chargeback flows to decide the right action
• Investigate cases end-to-end (transaction timeline, evidence, money flow, root cause)
• Build and review representment/defense cases — clear, well-documented, win-oriented
• Dig into data to find patterns, fraud signals, and process gaps worth fixing
• Use (and help improve) our AI/automation tooling to handle disputes faster and smarter
• Partner with teams across CloudWalk (Risk, Compliance, Product, Data, Engineering)

Skills

Disputes analytics

SQL

AI tools familiarity

Writing quality

Communication

Ownership mindset

Tools

LangChain

Mastra

Job description

About CloudWalk:

We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

If you like digging into transactions, spotting patterns others miss, and turning messy dispute data into a clear story, this one's for you.

What You’ll Do

• Analyze disputes and chargeback flows to decide the right action
• Investigate cases end-to-end (transaction timeline, evidence, money flow, root cause)
• Build and review representment/defense cases — clear, well-documented, win-oriented
• Dig into data to find patterns, fraud signals, and process gaps worth fixing
• Use (and help improve) our AI/automation tooling to handle disputes faster and smarter
• Partner with teams across CloudWalk (Risk, Compliance, Product, Data, Engineering)

What You Need to Succeed

• Comfortable using LLMs/AI tools in your daily work — and curious about agent frameworks (LangChain, Mastra, etc.)
• Some coding/scripting comfort (reading code, SQL, light automation) — you don't need to be an engineer
• Strong analytical thinking and curiosity (\"why did this happen?\" is your default mode)
• Problem-solver mindset + strong desire to learn (new stuff daily)
• Attention to detail + ability to prioritize a busy queue
• Great writing for case summaries, dispute defenses, and Slack updates
• Clear communication in threads/huddles/DMs
• Ownership mindset — you spot what's broken, propose better ways of doing things, and drive decisions, not just execute them.
• High integrity and discretion with sensitive financial data

The Future We See:

At CloudWalk, we envision a future where AI empowers every field to reach new heights:

• People teams leveraging AI to transform talent acquisition and employee development.
• Marketing professionals creating data-driven, AI-powered campaign strategies.
• Customer Success teams enhancing client experiences with intelligent solutions.
• Risk analysts combining human expertise with AI to navigate complexities.
• Designers collaborating with AI to push creative boundaries.

Join us at CloudWalk, where we're not just engineering solutions; we're building a smarter, AI-driven future for payments—together.

By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can read here in Portuguese and here in English.

We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.