Chargeback Analyst

Rainbow USA; New York (NY); On-site; USD 28,929 - 34,440; Full time

Job summary

Rainbow USA in Brooklyn, NY, is seeking a Credit Card Chargeback Clerk/Expense Report Auditor to join our Finance/Accounting team. This role focuses on researching chargebacks, preparing due diligence letters, and auditing expense reports for policy compliance. Strong Excel/Word skills and accurate documentation are essential.

Salary ranges from $21.00 to $25.00 per hour, based on experience and market conditions. Equal opportunity employer with competitive benefits.

Qualifications

• Proficient with Microsoft Excel and Word for daily tasks.
• Experience using mail merge from Excel to letters.
• Filing and organizational skills are required.
• Strong communication and interpersonal abilities.
• Reliable team player with attention to detail.

Responsibilities

• Research and resolve customer chargebacks with the credit card processor.
• Document actions taken with detailed transaction notes.
• Prepare and mail due diligence letters for various states.
• Set up Merchant IDs for new stores as needed.
• Prepare monthly petty cash reports and analyze expenses.
• Ensure compliance with bank and card industry regulations.
• Audit expense reports for policy adherence.
• Scan check deposits and run system reports from AS400.

Skills

Microsoft Excel

Microsoft Word

Mail merge

Filing

Communication skills

Team player

Tools

AS400

Job description

Credit Card Chargeback Clerk/Expense Report Auditor

Founded in 1935, Rainbow USA Inc. is a women’s and children’s specialty retailer based in Brooklyn, N.Y. with over 800+ locations throughout the U.S. and Caribbean. Our stores specialize in trendy, value-priced juniors, plus-size, and children’s apparel, footwear, and accessories. Our brands include Rainbow, Rainbow Plus, Rainbow Kids, 5.7.9., Marianne, Dots, Joyce Leslie, and Kids Spot.

We are currently seeking a Credit Card Chargeback Clerk/Expense Report Auditor to join our Finance/Accounting Department. This is a great opportunity to join a growing company that offers competitive pay, a team-oriented atmosphere, and excellent benefits.

Responsibilities

• Research and resolution of customer chargebacks with our credit card processor.
• Requires detailed transaction research, analytical skills and documentation of actions taken.
• Prepare and mail due diligence letters for various states.
• Order & setup Merchant ID’s for new stores.
• Prepare monthly store petty cash reports and analyze large and abnormal expenses.
• Needs to apply bank and card industry regulations and practices in resolving disputes.
• Audit expense reports form field personnel for compliance with company's policies.
• Scan check deposits into banking software.
• Run a system generated report from the AS400 computer system.

Experience

• Requires a good working knowledge of Microsoft Excel/Word and be comfortable with a computer.
• Filing and organizational skills required.
• Good communication and interpersonal skills required.
• Generate word letters using mail merge from Excel spreadsheet.
• Must follow directions and be a responsible team player.

We expect that the successful candidate will be offered a wage rate in the range of $21.00 to $25.00 per hour; the actual rate offered will be based on the candidate's skills, relevant experience, length of relevant experience, and on labor market conditions.

Our company is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.