Character Experience Engineer – AI Platform

Hasbro, Inc.

Northern (KY)

Hybrid

USD 125,000 - 163,000

Full time

14 days+
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Benefits offered by this job

Time Off to Recharge
Financial Well-being
Life & Family Support
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Learning & Development

Job summary

Hasbro, Inc. is seeking a Customer Success Engineer to help shape our AI Studio with production-grade character experiences.

You will work closely with partner teams to prototype, integrate, and productionize experiences on our platform, driving faster shipping and better developer experiences. You’ll collaborate with engineering, product, and documentation teams to turn field learnings into platform improvements, contribute to onboarding patterns, and craft clear examples and docs for external

Qualifications

  • Proven experience shipping production systems.
  • Experience integrating LLM APIs in production.
  • Customer-facing technical experience with integrations.
  • Bachelor's degree in CS or related field.

Responsibilities

  • Prototype and implement character experiences on our platform from integration to production.
  • Maintain SDK code samples and customer-facing docs.
  • Act as technical liaison to turn field learnings into platform roadmap.
  • Develop onboarding patterns to reduce support needs.
  • Collaborate with engineering and product management.

Skills

Software engineering
LLM API integration
Customer collaboration
Documentation skills
Entertainment/IP experience

Education

Bachelor's degree in CS or related field

Tools

OpenAI API
Gemini API
Anthropic API

Job description

Hasbro, Inc. is seeking a Customer Success Engineer to help shape our AI Studio with production-grade character experiences.

You will work closely with partner teams to prototype, integrate, and productionize experiences on our platform, driving faster shipping and better developer experiences. You’ll collaborate with engineering, product, and documentation teams to turn field learnings into platform improvements, contribute to onboarding patterns, and craft clear examples and docs for external

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