Customer Success Engineer New

Hasbro, Inc.; Northern (KY); Hybrid; USD 125,000 - 163,000; Full time

Benefits offered by this job

Time Off to Recharge

Financial Well-being

Life & Family Support

Volunteer and Community Initiatives

Learning & Development

Job summary

Hasbro, Inc. is seeking a Customer Success Engineer to help shape our AI Studio with production-grade character experiences.

You will work closely with partner teams to prototype, integrate, and productionize experiences on our platform, driving faster shipping and better developer experiences. You’ll collaborate with engineering, product, and documentation teams to turn field learnings into platform improvements, contribute to onboarding patterns, and craft clear examples and docs for external

Qualifications

• Proven experience shipping production systems.
• Experience integrating LLM APIs in production.
• Customer-facing technical experience with integrations.
• Bachelor's degree in CS or related field.

Responsibilities

• Prototype and implement character experiences on our platform from integration to production.
• Maintain SDK code samples and customer-facing docs.
• Act as technical liaison to turn field learnings into platform roadmap.
• Develop onboarding patterns to reduce support needs.
• Collaborate with engineering and product management.

Skills

Software engineering

LLM API integration

Customer collaboration

Documentation skills

Entertainment/IP experience

Education

Bachelor's degree in CS or related field

Tools

OpenAI API

Gemini API

Anthropic API

Job description

Wetake play seriously. We8re looking for curious adventurers ready to find their party, fueled by imaginationand driveto build what b4s never been built before. At Hasbro and Wizards of the Coast, youll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.

Webrebuilding something new inside our AI Studio, andwerelooking for a Customer Success Engineer to help shape it with us. This role sits at the center of a new and constantly evolving business area. The problems are still taking shape, and the systems are actively being built. What excites us is the opportunity to push the boundaries of what stories and characters can be and to use technology to bring iconic IP to life in waysnever beforeimagined.

We work where storytelling, imagination, and technology converge. Our focus is on defining and building the core systems that transform characters and worlds from something audiences watch into something they can interact with and engage over time.

This role is the bridge between our platform and the partners building on it. Working within the engineering team, this Customer Success Engineer will help customers take character experiences from first prototype through production, then turn what they learn in the field into a platform that needs less hand-holding each time. Success here means partners shipping faster, and the internal teamnever beingsurprised by what customers are experiencing.

What You\'ll Do

Knowing is half the battle. Implementing is the other. One weekyou\'repairing with a partner team to get their first character experience working; the nextyou\'returning thatengagement\'srough edges into a better SDK, a clearer code example, or documentation that answers the question before it gets asked. Either way, you stay through the build. The job starts, not ends, at the demo.

• Work with customers and partners to prototype and implement character experiences on our platform, from first integration through production launch.
• Share responsibility for the SDK, code examples, and customer-facing documentation with the rest of the engineering team, improving each with every engagement.
• Serve as the internal team\'s eyes and ears on the customer experience: where partners struggle, where they succeed, and what they build that surprises us.
• Work with engineering and product management to turn field learnings into concrete platform roadmap features.
• Build the integration patterns and onboarding paths that let the next partner need less direct help than the last.

What You\'ll Bring

• 2+ years of software engineering experience shipping production systems: code real users depend on, with the testing, review, and operational habits that implies.
• Direct experience integrating LLM APIs (OpenAI, Gemini, Anthropic, etc.) in a production context.You\'vedealt with their failure modes, latency, and cost, not just their happy path.
• A track recordof working directly with customers or partners in a technical capacity: integrations, onboarding, solutionswork, or consulting where youownedthe outcome.
• Documentation and example craft: developer docs or code samples that other teams successfully built from without you in the room.
• Comfort working where the structure is still forming. Priorities shift, the playbookdoesn'texist yet, and part of the job is writing it.
• A degree or academic background in computer science, data science, or a related quantitative field.
• Familiarity with voice AI services, including text-to-speech (ElevenLabs) and/or speech-to-text (AssemblyAI).
• Developer relations, developer education, or technical writing experience.
• Backgroundinentertainment, gaming, or IP-driven products.

The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.

Pay Range

$124,800 - $162,700 USD

Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:

• Time Off to Recharge
• Financial Well-being
• Life & Family Support
• Volunteer and Community Initiatives
• Learning & Development

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