Chapel Hill Café GM — Lead Teams & Guest Experience

Drift Coffee & Kitchen; Chapel Hill (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Parental leave

Job summary

Drift Coffee & Kitchen is seeking a General Manager for our Chapel Hill location. You will lead both front-of-house and back-of-house teams, delivering an exceptional guest experience while driving store performance and brand consistency.

The role requires strong leadership, operations, and communication skills to manage staffing, scheduling, and daily store execution. Competitive benefits and opportunities for advancement are offered as part of our team-oriented culture.

Responsibilities

• Lead the full employee lifecycle from posting to onboarding, coaching, and performance management.
• Develop and implement coaching principles and corrective feedback for staff.
• Mentor the Assistant General Manager to prepare for future GM readiness.
• Uphold company policies and standards across all shifts.
• Oversee ordering, labor planning, and budget targets to achieve financial goals.
• Manage P&L, controllables, and bonus targets while ensuring guest satisfaction.
• Maintain the brand online presence and ensure staff are knowledgeable about Drift products.
• Translate company initiatives into actionable store plans and lead weekly performance reviews.

Job description

Drift Coffee & Kitchen is seeking a General Manager for our Chapel Hill location. You will lead both front-of-house and back-of-house teams, delivering an exceptional guest experience while driving store performance and brand consistency.

The role requires strong leadership, operations, and communication skills to manage staffing, scheduling, and daily store execution. Competitive benefits and opportunities for advancement are offered as part of our team-oriented culture.