Barista & Guest Experience Champion

Drift Coffee & Kitchen; Chapel Hill (NC); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Employee discounts

Opportunity for advancement

Training & development

Wellness resources

Job summary

Drift Coffee & Kitchen in Chapel Hill is seeking baristas to deliver exceptional coffee experiences with warm hospitality. You will follow recipes, maintain cleanliness, and help guests feel welcome.

You will uphold food safety standards, support a fast-paced service, and collaborate with teammates to keep stations organized. This role emphasizes guest care, teamwork, and a professional, friendly demeanor.

Responsibilities

• Follow all food safety, sanitation, and hygiene standards.
• Wash hands, change gloves, and use tools correctly at all times.
• Maintain proper temperature control and storage.
• Keep work areas clean and food-safe.
• Speak up immediately if something is unsafe or incorrect.
• Never cut corners on safety, even when busy.
• Follow recipes, builds, and standards exactly.
• Care about taste, appearance, and consistency.
• Check your own work before it goes out.
• Fix mistakes instead of sending them.
• Ask for help when unsure rather than guessing.
• Greet guests warmly with eye contact and positive energy.
• Use Drift hospitality language and behaviors.
• Stay calm, respectful, and friendly under pressure.
• Thank guests and invite them back.
• Represent Drift with professionalism.
• Move with urgency and purpose.
• Stay aware of what’s happening around you.
• Anticipate what’s needed next.
• Keep your station organized and ready.
• Adjust quickly as volume changes.
• Know your role and execute it consistently.
• Communicate clearly with teammates and leaders.
• Jump in to help when the team needs support.
• Accept coaching and feedback.
• Show up on time, prepared, and ready to work.

Job description

Drift Coffee & Kitchen in Chapel Hill is seeking baristas to deliver exceptional coffee experiences with warm hospitality. You will follow recipes, maintain cleanliness, and help guests feel welcome.

You will uphold food safety standards, support a fast-paced service, and collaborate with teammates to keep stations organized. This role emphasizes guest care, teamwork, and a professional, friendly demeanor.