Channel Strategy, Operations & Growth Advisor

Jobtailor; Boston (MA); On-site; USD 100,000 - 140,000; Full time

Job summary

Jobtailor is seeking a Channel Operations lead in Boston to manage the Americas Partner Program, onboarding, and enablement across cybersecurity offerings. You will collaborate with marketing, enablement, and sales to drive efficient funnel flow and partner success in a hybrid environment.

The role requires 5–7 years in channel operations within tech, strong analytics, and experience with Salesforce and Power BI.

Qualifications

• Bachelor’s degree in Business, Marketing, Operations, or related field.
• 5–7 years of experience in channel operations, sales operations, or partner program management within cybersecurity or technology.
• Analytical and reporting expertise with Excel/Sheets, CRM, and BI tools (Salesforce, Power BI).
• Strong organizational, communication, and process-oriented skills.
• Proven ability to create and deliver live training/presentations to internal and external audiences.
• Ability to work and communicate effectively in a hybrid environment with global teams.
• Self-motivated with the ability to work independently.
• Fluency in Spanish is an advantage.

Responsibilities

• Manage the Americas Channel Partner Program structure, benefits, and execution aligned with global strategy.
• Oversee partner onboarding, training tracking, and certification management.
• Collaborate with Channel Marketing and Enablement to improve partner-facing processes and enablement materials.
• Manage partner program dashboards and provide reporting analysis into the channel landscape.
• Maintain and streamline partner data across CRM, PRM, and marketplace systems, ensuring accuracy and compliance.
• Triate Salesforce (SFDC) Channel support cases and resolve issues.
• Identify and propose process improvements to enhance operational efficiency.
• Track and report KPIs such as partner pipeline, certification rates, renewals, and tier performance.
• Provide analytical insights using Excel/Sheets, CRM data, and BI tools (Salesforce and Power BI).
• Deliver live partner-facing presentations, operational updates, and quarterly business review materials.
• Collaborate with channel sales and marketing on strategic partner GTM initiatives.
• Support partner enablement activities, including onboarding readiness and content development.
• Assist in partner communications, newsletters, and updates for partner portals or PRM systems.
• Support partners using cybersecurity solution marketplaces (AWS, Azure, distributor portals).
• Maintain marketplace data accuracy and assist partners with listing, transactions, or operational challenges.
• Contribute to growth across Operational Excellence, Channel Enablement, Channel Segmentation, and Microsoft Marketplace engagement.

Skills

Analytical reporting

Training/presentation delivery

Hybrid/global teamwork

Spanish language

Education

Bachelor’s degree in Business/Marketing/Operations

Tools

Salesforce

Power BI

Excel/Sheets

Job description

Responsibilities

• Manage the Americas Channel Partner Program to ensure program structure, benefits, and execution align with global strategy.
• Oversee partner onboarding, training tracking, and certification management across cybersecurity offerings.
• Collaborate with Channel Marketing and Enablement teams to improve partner‑facing processes, communications, and enablement materials.
• Manage Partner Program tracking dashboards and provide reporting analysis into the channel landscape.
• Maintain and streamline partner data across CRM, PRM, and marketplace systems, ensuring accuracy and compliance.
• Manage and triage Salesforce (SFDC) Channel support cases.
• Identify and propose process improvements to enhance operational efficiency.
• Ensure understanding and application of core channel motions.
• Analyze partner performance and marketplace activity to identify trends, risks, and growth opportunities.
• Track and report KPIs such as partner pipeline, certification rates, renewals, and tier performance.
• Provide analytical insights using Excel/Sheets, CRM data, and BI tools (Salesforce and Power BI preferred).
• Deliver live, partner‑facing presentations, operational updates, and quarterly business review materials.
• Collaborate with channel sales and marketing to execute strategic partner GTM initiatives.
• Support partner enablement activities, including onboarding readiness, messaging alignment, and content development.
• Assist in partner communications, newsletters, and updates for partner portals or PRM systems.
• Support partners using cybersecurity solution marketplaces (AWS, Azure, distributor portals).
• Maintain marketplace data accuracy and assist partners with listing, transaction, or operational challenges.
• Contribute to the growth of the business across Operational Excellence, Channel Enablement, Channel Segmentation, and Microsoft Marketplace engagement.

Qualifications

• Bachelor’s degree in Business, Marketing, Operations, or related field
• 5-7 years of experience in channel operations, sales operations, or partner program management within cybersecurity or technology.
• Analytical and reporting expertise with Excel/Sheets, CRM, and BI tools (Salesforce, Power BI)
• Strong organizational, communication, and process‑oriented skills.
• Proven ability to create and deliver live training/presentations to internal and external audiences.
• Ability to work and communicate effectively in a hybrid environment with global teams.
• Self‑motivated with the ability to work independently.
• Fluency in Spanish is an advantage.