Channel Operations Specialist I

InComm Payments; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

InComm Payments is seeking a Channel Operations Specialist to enhance daily operations for the Independent Retailer team. This role involves leading business operations, managing escalations, and collaborating with various stakeholders, ensuring efficiency in a dynamic work environment. Ideal candidates will possess strong organizational, technical, and management skills.

Benefits

Employee Referral Bonus Program - Tier - II

Qualifications

• Experience in managing multiple projects simultaneously.
• Ability to adapt to changing requirements and priorities.
• Direct people management experience.

Responsibilities

• Provide client and customer escalation support.
• Manage the contract submission process.
• Work with management to prioritize programs and project timelines.

Skills

Organizational skills

Time management

Technical troubleshooting

Relationship building

Process-oriented mindset

Education

Bachelor’s Degree or higher

Tools

Salesforce

O365 application TEAMS

Job description

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

InComm Healthcare is looking for a Channel Operations Specialist on the Independent Retailer team to lead daily business operations, assist in business initiatives and lead seasoned staff to aid in continual improvements to the network. This opportunity involves solving interesting and challenging problems within a growing channel. This position is looking for someone who can not only maintain, but to enhance day-to-day operations of the channel. This team has multiple functionalities that range from basic customer services tasks, compliance responsibilities and contract management. We’re a lean team that has a large scope and is obsessed with efficiency and impact.

Responsibilities

• Provide client and customer escalation support
• Manage the contract submission process
• Sales Lead management
• Assist with network expansion efforts
• Monitor SLA’s and provide resolution to improve if applicable
• Investigate system errors and client issues utilizing various internal and 3^rdparty platforms
• Work with management to plan, schedule and prioritize programs and project timelines
• Work closely with our front-line operations support team to better understand user needs and support trends
• Provide a consolidated, single point of service and communication for clients and merchants
• Collaborate and partner with 3^rdparty brokers to help them drive operational needs
• Other duties as assigned

Qualifications

• Bachelor’s Degree or higher
• Excellent organizational skills to successfully lead and manage multiple projects simultaneously
• Ability to cope effectively in stressful situations
• Excellent time management and prioritization skills
• Willingness to take initiative and drive problems toward solutions
• High level understanding of transaction processing
• Strong technical and business acumen
• Experienced in user facing, technical troubleshooting and/or relationship building activities
• An ability to execute on and deliver complex operational projects involving multiple stakeholders
• Direct people management experience
• Familiar with the O365 application TEAMS
• Experience with Salesforce
• Process-oriented mindset and ability to lead people to get things done
• Ability to create and analyze process flows
• Demonstrated experience creating process documentation
• A high level of organization skills
• Ability to adapt to changing requirements and priorities

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier - II

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