Channel Operations Manager

PacBio; Menlo Park (CA); Hybrid; USD 100,000 - 130,000; Full time

Job summary

A leading biotechnology company based in Menlo Park, CA, is looking for a highly motivated Channel Operations Manager to oversee programs and enablement for our Channel Partner network. The successful candidate will collaborate with cross-functional teams to drive revenue growth, manage distributor agreements, and enhance partner training. This position requires a Bachelor's degree, a strong background in channel operations, and excellent communication skills. The role is primarily onsite with some flexibility to work from home on Fridays.

Qualifications

• Proven track record in channel partner operations and management.
• Experience working with sales, operations, support, marketing, and legal.

Responsibilities

• Define distributor/channel partner profiles and assessment criteria.
• Manage distributor agreements and contracts.
• Drive enablement and skill development of channel partners.
• Optimize global partner processes and reporting tools.

Skills

Channel partner operations

Collaboration with cross-functional teams

Problem solving

Organizational skills

Communication skills

Education

Bachelor's degree or equivalent

Job description

We currently have an exciting opportunity for a highly motivated Channel Operations Manager to take ownership of programs, processes, and enablement in support of our Channel Partner network. In partnership with our Distributor Account Mangers and Commercial Leadership, the Channel Operations Manager will establish the necessary infrastructure to drive revenue growth, expand global reach and improve the indirect customer experience. A key operation member and functional leader, the successful individual will work closely with other functional groups such as finance, logistics and marketing to ensure that all stakeholders are aligned to the plans and that the required resources are identified and allocated. The role will be responsible for a broad scope of Operational activities including but not limited to partner assessment and selection, certification, portal management, training coordination, marketing collateral, performance measurement, process automation and pipeline management best practices. Many of these responsibilities will require enhancement or net new creation, and the Channel Operations Manager will be looked to as a key leader to develop these.

Responsibilities:

• Defining a distributor/channel partner profile, assessment criteria and process by which new channel partners are reviewed, onboarded and regularly measured
• Creating and supporting in partnership with regional commercial leadership channel partner programs and resources for use by our distributors
• Defining and maintaining our pricing strategy for distributors across regions and markets
• Managing and administering Distributor agreements and contracts
• Working cross-functionally with marketing, sales, support, legal, finance, and other stakeholders to regionalize and implement channel programs to ensure alignment across the business globally
• Driving the enablement and skill development of our channel partner community
• Managing the communication strategy, process, and tools focused on increasing distributor performance
• Implementing and managing reporting tools to enable our Distributor Account Managers
• Optimizing and streamlining global partner processes and procedures
• Defining, implementing, and managing channel incentives and lead sharing programs
• Advocating and driving the development, management, and evolution of our partner portal to create an engaging platform for partners to interact with Pacbio for information sharing, marketing collateral, training, sales incentives, opportunity management and lead sharing

Experience/Skills Required:

• Bachelor's degree or equivalent
• Excellent track record and background in channel partner operations and management
• Experience collaborating with cross-functional teams, including, but not limited to Sales, Operations, Support, Finance, Marketing, Legal, and Senior Leadership
• Flexible and able to work in an ever changing and demanding environment
• Excellent problem solving, organizational skills, oral/written and presentation skills, with a high level of attention to detail
• Ability to collaborate and communicate with senior managers and other influential stakeholders
• Excellent interpersonal, written, and verbal communication skills

Candidates must have current authorization to work in the United States without the need for present or future sponsorship.

Non-Field Based Employees are required to be onsite Monday-Thursday (Friday work from home). Depending on the role, some employees may be required to be 100% onsite.

You may be required from time to time to visit and work at PacBio locations and for such times as the Company considers necessary for the proper performance of your duties.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

The primary location of this role is Menlo Park, CA. Should the location or level of the role change during the hiring process, the base pay range may be updated accordingly.