Channel Operations Analyst - Data-Driven Process Optimizer

Cisco Systems, Inc; United States; On-site; MXN 600,000 - 900,000; Full time

Job summary

Cisco Systems, Inc. in Mexico City is seeking a Business Operations Analyst to identify operational issues, drive cross-functional resolutions, and lead process improvements across Channel Operations.

You will use data to detect trends, resolve risks, and translate complex requirements into actionable solutions for a scalable partner experience. You will bridge Cisco teams with distributors, ensuring superior operational health, order transparency, and efficiency across the global distribution

Qualifications

• Bachelor’s degree in Supply Chain, Business, Engineering, or related quantitative field (or 4+ years of equivalent professional experience).
• 5+ years of experience of consistent record in business operations, supply chain, logistics, or channel operations.
• Showed strength in Microsoft Excel, including the ability to create and manipulate Pivot Tables and use formulas to perform data analysis.
• Documented experience using data to identify operational trends, anomalies, or root causes.
• Experience documenting and analyzing end-to-end business processes to identify gaps or inefficiencies.

Responsibilities

• Operational Execution: Take full ownership of distributor operational support; diagnose and resolve systemic bottlenecks by collaborating across departments to improve service consistency and overall operational excellence.
• Data Analysis and Reporting: Use Microsoft Excel to aggregate, clean, and analyze operational datasets, producing clear findings on performance trends, variances, and root causes for internal partners.
• Process Improvement: Review existing supply chain workflows to identify process gaps and implement standardized solutions that reduce manual work and increase overall efficiency.
• Cross-Functional Coordination: Partner with Supply Chain, Finance, and Commerce Operations teams to align on business requirements, project work, and operational handoffs.
• Technology Integration: Leverage AI and automation to streamline complex operational workflows and improve the quality of decision support, ensuring all new methods are documented to drive consistent, scalable, and efficient internal operations.

Skills

Microsoft Excel

Pivot Tables

Formulas

Data analysis

Education

Bachelor’s degree in Supply Chain, Business, Engineering, or related quantitative field

Master’s degree or MBA

Tools

Operational dashboards

Automation platforms

AI-driven tools

Job description

Cisco Systems, Inc. in Mexico City is seeking a Business Operations Analyst to identify operational issues, drive cross-functional resolutions, and lead process improvements across Channel Operations.

You will use data to detect trends, resolve risks, and translate complex requirements into actionable solutions for a scalable partner experience. You will bridge Cisco teams with distributors, ensuring superior operational health, order transparency, and efficiency across the global distribution