Business Operations Analyst

Cisco Systems, Inc; United States; On-site; MXN 600,000 - 900,000; Full time

Job summary

Cisco Systems, Inc. in Mexico City is seeking a Business Operations Analyst to identify operational issues, drive cross-functional resolutions, and lead process improvements across Channel Operations.

You will use data to detect trends, resolve risks, and translate complex requirements into actionable solutions for a scalable partner experience. You will bridge Cisco teams with distributors, ensuring superior operational health, order transparency, and efficiency across the global distribution

Qualifications

• Bachelor’s degree in Supply Chain, Business, Engineering, or related quantitative field (or 4+ years of equivalent professional experience).
• 5+ years of experience of consistent record in business operations, supply chain, logistics, or channel operations.
• Showed strength in Microsoft Excel, including the ability to create and manipulate Pivot Tables and use formulas to perform data analysis.
• Documented experience using data to identify operational trends, anomalies, or root causes.
• Experience documenting and analyzing end-to-end business processes to identify gaps or inefficiencies.

Responsibilities

• Operational Execution: Take full ownership of distributor operational support; diagnose and resolve systemic bottlenecks by collaborating across departments to improve service consistency and overall operational excellence.
• Data Analysis and Reporting: Use Microsoft Excel to aggregate, clean, and analyze operational datasets, producing clear findings on performance trends, variances, and root causes for internal partners.
• Process Improvement: Review existing supply chain workflows to identify process gaps and implement standardized solutions that reduce manual work and increase overall efficiency.
• Cross-Functional Coordination: Partner with Supply Chain, Finance, and Commerce Operations teams to align on business requirements, project work, and operational handoffs.
• Technology Integration: Leverage AI and automation to streamline complex operational workflows and improve the quality of decision support, ensuring all new methods are documented to drive consistent, scalable, and efficient internal operations.

Skills

Microsoft Excel

Pivot Tables

Formulas

Data analysis

Education

Bachelor’s degree in Supply Chain, Business, Engineering, or related quantitative field

Master’s degree or MBA

Tools

Operational dashboards

Automation platforms

AI-driven tools

Job description

Meet the Team

Join the Channel Operations team within Cisco’s Global Logistics Operations. We are a collaborative and analytical team dedicated to operational excellence, working directly with distributors and cross-functional partners to improve processes and resolve bottlenecks. We are currently evolving our workflows by integrating data-driven insights and emerging technology to optimize how we support our partners. As a member of this team, you will work in an environment that values technical proficiency, operational accuracy, and the application of new tools to enhance productivity.

Meet the Team

Join the Channel Operations team within Cisco’s Global Logistics Operations. We are a collaborative and analytical team dedicated to operational excellence, working directly with distributors and cross-functional partners to improve processes and resolve bottlenecks. We are currently evolving our workflows by integrating data-driven insights and emerging technology to optimize how we support our partners. As a member of this team, you will work in an environment that values technical proficiency, operational accuracy, and the application of new tools to enhance productivity.

Your Impact

As a Business Operations Analyst, you will independently identify operational issues, drive cross functional resolution, and lead process improvements across Channel Operations. You will use data to identify trends, resolve operational risks, and translate complex requirements into actionable solutions. By bridging the gap between internal Cisco teams and external distributors, you will ensure our logistics processes are scalable and efficient. Your work will directly influence operational health, order transparency, process efficiency, and the partner experience across our global distribution network.

• Operational Execution: Take full ownership of distributor operational support; diagnose and resolve systemic bottlenecks by collaborating across departments to improve service consistency and overall operational excellence.
• Data Analysis and Reporting: Use Microsoft Excel to aggregate, clean, and analyze operational datasets, producing clear findings on performance trends, variances, and root causes for internal partners.
• Process Improvement: Review existing supply chain workflows to identify process gaps and implement standardized solutions that reduce manual work and increase overall efficiency.
• Cross-Functional Coordination: Partner with Supply Chain, Finance, and Commerce Operations teams to align on business requirements, project work, and operational handoffs.
• Technology Integration: Leverage AI and automation to streamline complex operational workflows and improve the quality of decision support, ensuring all new methods are documented to drive consistent, scalable, and efficient internal operations.

Minimum Qualifications

• Bachelor’s degree in Supply Chain, Business, Engineering, or a related quantitative field (or 4+ years of equivalent professional experience).
• 5+ years of experience of consistent record in business operations, supply chain, logistics, or channel operations.
• Showed strength in Microsoft Excel, including the ability to create and manipulate Pivot Tables and use formulas to perform data analysis.
• Documented experience using data to identify operational trends, anomalies, or root causes.
• Experience documenting and analyzing end-to-end business processes to identify gaps or inefficiencies.

Preferred Qualifications

• Master’s degree or equivalent experience in Business Administration (MBA) or a related quantitative field.
• Experience with operational dashboards, reporting tools, or workflow automation platforms.
• Experience applying AI-driven tools or agents to perform data analysis or streamline repetitive tasks.
• Ability to synthesize operational analysis into clear recommendations and actions for stakeholders/leadership.
• Shown ability to synthesize complex operational analysis into clear, strategic recommendations that influence leadership and drive measurable, systemic process improvements.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.