Channel Operation Specialist: Level 2

Themesoft; Cleveland (OH); On-site; USD 75,000 - 95,000; Full time

Job summary

The Specialists, Channel Operations at Themesoft Inc. drive operational functions for distribution channel processes, coordinating with the VP of Analytics and Strategic Initiatives and Sales leadership.

The role emphasizes data transmission, validation, and alignment with external distribution partners. Responsibilities include day-to-day channel partnership support, process improvements, and acting as SME for distribution processes across internal and external stakeholders.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• 5+ years of applicable experience.
• Strong operational process and data management execution capabilities.
• Experience working with cross-functional and external stakeholders.
• Excellent verbal and written communication skills.
• Experience serving as a primary liaison between stakeholders.
• Proficiency with Excel and PowerPoint.
• Exposure to data analysis tools such as Power BI or Tableau.

Responsibilities

• Serve as day-to-day support for the channel partnership function, including driving data alignment / reconciliations with external distribution partners and internal stakeholders.
• Drive process improvement efforts, including transformation in metadata and information sharing with distributors.
• Support multiple operational initiatives, including external representation of client operations and collaboration with stakeholders internally as SME for distribution processes.
• Partner with Sales and GTM teams on channel operation processes and support dispute escalation as directed by Sr Director.

Skills

Operational data management

Cross-functional collaboration

Problem solving

Attention to detail

Verbal & written communication

Stakeholder liaison

Excel

PowerPoint

Education

Bachelor's degree in related field

Tools

Power BI

Tableau

Job description

The Specialist, Channel Operations is responsible for driving operational functions critical to the ongoing management of distribution channel processes in conjunction with Manager, Channel Operations. It would be expected that this role would serve to enable core business processes related to 3rd party distribution systems as well as support ongoing data transmission and validation of information included on those external platforms. This role will work in partnership across all areas under the remit of the VP, Analytics and Strategic Initiatives and our Sales leadership teams as needed.

DUTIES AND RESPONSIBILITIES

• Serve as day-to-day support for the channel partnership function, including driving data alignment / reconciliations with external distribution partners and internal stakeholders
• Drive process improvement efforts, including on-going transformation in metadata and information sharing processes with distributors.
• Support multiple operational initiatives, including both as a external representative of client operations as well as partner with stakeholders internally as a SME for distribution processes
• Partners with Sales and GTM teams on channel operation processes and support dispute escalation as directed by the Sr Director

If you are a people manager, you would be responsible for the following: Hire, train, develop, and motivate a team of employees. Work with employees to establish annual goals and objectives. Conduct timely performance evaluations. Monitor and control team expenses.

Please note this job description is designed to cover the primary duties of the role, but incumbents may be assigned other duties. Duties, responsibilities, and activities may change at any time with or without notice.

JOB REQUIREMENTS

Education Requirement

Bachelor's degree in related field or equivalent experience.

Experience Requirement

5+ years of applicable experience.

Skills and Experience

Required

• Strong operational process and data management execution capabilities, including experience working with cross-functional and external stakeholders
• Demonstrated problem structuring and problem-solving skills
• Strong attention to detail, embodying the work ethic that thrives in a fast-paced culture with tight deadlines and shifting priorities
• Excellent verbal and written communication skills
• Experience with working in roles serving as a primary liaison between various stakeholders
• Displays and acts with curiosity, initiative and integrity
• Strong Excel, PowerPoint skills
• Ability to manage multiple competing priorities successfully

Preferred

• Detailed working knowledge of course material distribution landscape in the Higher Education market.
• Exposure to data analysis tools (such as Power BI or Tableau)

Disclaimer

Themesoft Inc is an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.

Work Authorization

Applicants must be legally authorized to work in the United States.