Channel Operations Manager – Global Technology Company

Charles River Search; Westford (MA); Sur place; USD 165 000 - 175 000; Plein temps

Résumé du poste

Charles River Search is seeking a Channel Operations Manager for a leading global technology company. This on-site role oversees the reseller and distributor network, driving revenue growth, partner engagement, and operational excellence worldwide.

You will manage onboarding, certifications, performance reviews, and contract-related processes, while partnering with Sales, Marketing, Finance, and Operations to implement scalable channel programs and ensure compliance across 1,200+ partners.

Qualifications

• Bachelor's degree required.
• 5+ years of channel/reseller operations experience, with at least 2 years in reseller management.
• Experience supporting technology channel partners; global technology experience strongly preferred.
• Strong understanding of reseller/distributor programs, channel operations, and partner lifecycle management.
• Excellent communication and relationship-building skills with the ability to work effectively at all organizational levels.
• Strong business acumen, organizational skills, and attention to detail.
• Comfortable leading through influence rather than direct authority in a highly collaborative environment.
• Self-motivated, energetic, and capable of managing multiple priorities in a fast-paced global organization.

Responsabilités

• Lead global channel operations initiatives focused on growth, scalability, compliance, and partner success.
• Manage the full partner lifecycle, including onboarding, authorizations, performance reviews, program changes, and offboarding.
• Serve as a key operational resource and escalation point for resellers and distributors worldwide.
• Partner closely with Sales, Marketing, Finance, and other cross-functional teams to execute strategic channel programs and initiatives.
• Support major global sales opportunities by leveraging the reseller network to deliver local customer and operational support.
• Ensure partners meet contractual, certification, training, compliance, and program requirements.
• Oversee deal registration, partner approvals, Letters of Authorization, distribution contracts, and special partner requests.
• Own and improve channel processes and systems, including PRM, Salesforce, NetSuite, and related platforms.
• Analyze partner performance, KPIs, market trends, and year-over-year growth to identify opportunities and improve results.
• Train and support partners on channel tools, processes, programs, and self-service capabilities.
• Help develop scalable processes that enhance the partner experience while reducing operational costs.

Connaissances

Channel operations

Reseller relationship management

Cross-functional collaboration

Communication skills

Strategic thinking

Formation

Bachelor's degree

Outils

Salesforce

NetSuite

PRM

Description du poste

Please note: This is a on-site position, five days per week, Monday through Friday. Due to the on-site nature of the role, only candidates who currently reside in the Greater Boston area and can reliably commute to the office will be considered.

A leading global technology company is seeking a Channel Operations Manager to take a key leadership role in managing and expanding its worldwide reseller and distributor network. This is an exciting opportunity for a channel operations professional who enjoys working across sales, marketing, finance, and operations to drive revenue growth, partner engagement, and operational excellence.

The role supports a global channel organization responsible for approximately $500M in reseller-generated revenue and more than 1,200 contracted reseller and distribution partners worldwide.

Base salary in the $165 - 175K range, plus annual bonus opportunity.

Responsibilities:

• Lead global channel operations initiatives focused on growth, scalability, compliance, and partner success.
• Manage the full partner lifecycle, including onboarding, authorizations, performance reviews, program changes, and offboarding.
• Serve as a key operational resource and escalation point for resellers and distributors worldwide.
• Partner closely with Sales, Marketing, Finance, and other cross-functional teams to execute strategic channel programs and initiatives.
• Support major global sales opportunities by leveraging the reseller network to deliver local customer and operational support.
• Ensure partners meet contractual, certification, training, compliance, and program requirements.
• Oversee deal registration, partner approvals, Letters of Authorization, distribution contracts, and special partner requests.
• Own and improve channel processes and systems, including PRM, Salesforce, NetSuite, and related platforms.
• Analyze partner performance, KPIs, market trends, and year-over-year growth to identify opportunities and improve results.
• Train and support partners on channel tools, processes, programs, and self-service capabilities.
• Help develop scalable processes that enhance the partner experience while reducing operational costs.

Qualifications:

• Bachelor's degree required.
• 5+ years of channel/reseller operations experience, with at least 2 years in reseller management.
• Experience supporting technology channel partners; global technology experience strongly preferred.
• Strong understanding of reseller/distributor programs, channel operations, and partner lifecycle management.
• Excellent communication and relationship-building skills with the ability to work effectively at all organizational levels.
• Strong business acumen, organizational skills, and attention to detail.
• Comfortable leading through influence rather than direct authority in a highly collaborative environment.
• Self-motivated, energetic, and capable of managing multiple priorities in a fast-paced global organization.