Channel Integration & Operations Lead, Haircare

The Estée Lauder Companies; New York (NY); Presencial; USD 88.000 - 144.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Wellness programs

Retirement savings plans

Paid leave programs

Descripción de la vacante

The Estée Lauder Companies Inc. is seeking a Manager of Channel Integration & Operations to drive execution and cross-functional alignment across Aveda and Bumble and bumble commercial teams in North America.

The role connects priorities across Sales, Education, Marketing, Finance, Global, and Operations to accelerate growth, strengthen the Aveda Institute network, and leverage Free Standing Stores as strategic assets for the brand’s future. This position reports to the VP, Channel Strategy.

Formación

• Bachelor’s degree in business or a related field (or equivalent experience).
• 5–8+ years of experience in Commercial Operations, Business Operations, Program Management, Consulting, or a related business function.
• Demonstrated success leading complex cross-functional initiatives within a highly matrixed organization.
• Exceptional organizational, communication, and project management skills with the ability to manage multiple priorities simultaneously.
• Strong executive presence with the ability to influence without direct authority.
• Highly analytical with experience developing executive presentations, business reporting, and actionable insights.
• Self-starter with exceptional judgment, attention to detail, and a passion for driving execution.
• Experience within prestige beauty, consumer goods, retail, or a similarly dynamic industry preferred.

Responsabilidades

• Partner with the VP to ensure alignment and execution across Specialty Multi, Aveda Institutes, Free Standing Stores, and future commercial initiatives.
• Connect priorities across Sales, Education, Marketing, Finance, Global, and Operations to ensure seamless execution.
• Identify opportunities to strengthen collaboration, communication, and integration across channels while respecting each channel’s unique business objectives.
• Own the operating cadence for the Commercial organization, including leadership meetings, business reviews, annual planning, and action tracking.
• Partner with account and sales planning to develop executive dashboards, scorecards, and reporting to monitor business performance, key initiatives, and organizational priorities.
• Coordinate executive communications, presentations, and leadership updates.
• Lead high-impact, cross-functional initiatives that strengthen the Haircare ecosystem and support long-term business growth.
• Serve as the business lead for the development, launch, and ongoing evolution of the Aveda Institute Alumni Network, partnering across Education, Marketing, CRM, Salon Sales, and Institute leadership.
• Identify and lead additional initiatives that improve organizational effectiveness, strengthen channel connectivity, and unlock future growth opportunities.
• Drive continuous improvement by simplifying processes, enhancing operational effectiveness, and improving ways of working across the Commercial organization.
• Proactively identify risks, dependencies, and opportunities while ensuring accountability and execution across multiple workstreams.
• Support special projects and executive priorities as directed by the VP.
• Champion a seamless, customer-centric experience across the organization, strengthening satisfaction, trust, and long-term partnerships through operational excellence, cross-functional collaboration, and continuous improvement.
• Identify opportunities to enhance the end-to-end experience for customers and commercial partners, translating feedback and insights into scalable improvements that drive engagement and business performance.
• Ensure commercial initiatives are delivered with consistency, quality, and a customer-first mindset, fostering strong relationships and reinforcing confidence in the Aveda and Bumble and bumble brands.

Conocimientos

Executive presence

Analytical

Project management

Cross‑functional collaboration

Communication skills

Educación

Bachelor’s degree in business or related field

Descripción del empleo

The Estée Lauder Companies Inc. is seeking a Manager of Channel Integration & Operations to drive execution and cross-functional alignment across Aveda and Bumble and bumble commercial teams in North America.

The role connects priorities across Sales, Education, Marketing, Finance, Global, and Operations to accelerate growth, strengthen the Aveda Institute network, and leverage Free Standing Stores as strategic assets for the brand’s future. This position reports to the VP, Channel Strategy.