Manager, Channel Integration & Operations - Haircare

Estée Lauder Companies; New York (NY); On-site; USD 88,000 - 144,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Retirement savings plans

Paid leave programs

Job summary

The Estée Lauder Companies Inc. is seeking a Manager of Channel Integration & Operations to drive execution and cross-functional alignment across Aveda and Bumble and bumble commercial teams in North America.

The role connects priorities across Sales, Education, Marketing, Finance, Global, and Operations to accelerate growth, strengthen the Aveda Institute network, and leverage Free Standing Stores as strategic assets for the brand’s future. This position reports to the VP, Channel Strategy.

Qualifications

• Bachelor’s degree in business or a related field (or equivalent experience).
• 5–8+ years of experience in Commercial Operations, Business Operations, Program Management, Consulting, or a related business function.
• Demonstrated success leading complex cross-functional initiatives within a highly matrixed organization.
• Exceptional organizational, communication, and project management skills with the ability to manage multiple priorities simultaneously.
• Strong executive presence with the ability to influence without direct authority.
• Highly analytical with experience developing executive presentations, business reporting, and actionable insights.
• Self-starter with exceptional judgment, attention to detail, and a passion for driving execution.
• Experience within prestige beauty, consumer goods, retail, or a similarly dynamic industry preferred.

Responsibilities

• Partner with the VP to ensure alignment and execution across Specialty Multi, Aveda Institutes, Free Standing Stores, and future commercial initiatives.
• Connect priorities across Sales, Education, Marketing, Finance, Global, and Operations to ensure seamless execution.
• Identify opportunities to strengthen collaboration, communication, and integration across channels while respecting each channel’s unique business objectives.
• Own the operating cadence for the Commercial organization, including leadership meetings, business reviews, annual planning, and action tracking.
• Partner with account and sales planning to develop executive dashboards, scorecards, and reporting to monitor business performance, key initiatives, and organizational priorities.
• Coordinate executive communications, presentations, and leadership updates.
• Lead high-impact, cross-functional initiatives that strengthen the Haircare ecosystem and support long-term business growth.
• Serve as the business lead for the development, launch, and ongoing evolution of the Aveda Institute Alumni Network, partnering across Education, Marketing, CRM, Salon Sales, and Institute leadership.
• Identify and lead additional initiatives that improve organizational effectiveness, strengthen channel connectivity, and unlock future growth opportunities.
• Drive continuous improvement by simplifying processes, enhancing operational effectiveness, and improving ways of working across the Commercial organization.
• Proactively identify risks, dependencies, and opportunities while ensuring accountability and execution across multiple workstreams.
• Support special projects and executive priorities as directed by the VP.
• Champion a seamless, customer-centric experience across the organization, strengthening satisfaction, trust, and long-term partnerships through operational excellence, cross-functional collaboration, and continuous improvement.
• Identify opportunities to enhance the end-to-end experience for customers and commercial partners, translating feedback and insights into scalable improvements that drive engagement and business performance.
• Ensure commercial initiatives are delivered with consistency, quality, and a customer-first mindset, fostering strong relationships and reinforcing confidence in the Aveda and Bumble and bumble brands.

Skills

Executive presence

Analytical

Project management

Cross‑functional collaboration

Communication skills

Education

Bachelor’s degree in business or related field

Job description

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Description

The Manager, Channel Integration & Operations serves as a key partner to the VP, Channel Strategy, driving execution, operational excellence, and cross-functional integration across the Aveda and Bumble and bumble Commercial organization.

This role serves as the operational engine behind the Commercial organization, connecting people, priority initiatives, and channels to accelerate growth across the North America Haircare ecosystem while strengthening the Aveda Institute network and Free-Standing Stores as strategic assets for the future of the brand.

Key Responsibilities

Channel Integration

• Partner with the VP to ensure alignment and execution across Specialty Multi, Aveda Institutes, Free Standing Stores, and future commercial initiatives.
• Connect priorities across Sales, Education, Marketing, Finance, Global, and Operations to ensure seamless execution.
• Identify opportunities to strengthen collaboration, communication, and integration across channels while respecting each channel’s unique business objectives.

Commercial Operations

• Own the operating cadence for the Commercial organization, including leadership meetings, business reviews, annual planning, and action tracking.
• Partner with account and sales planning to develop executive dashboards, scorecards, and reporting to monitor business performance, key initiatives, and organizational priorities.
• Coordinate executive communications, presentations, and leadership updates.

Growth Initiatives

• Lead high-impact, cross-functional initiatives that strengthen the Haircare ecosystem and support long-term business growth.
• Serve as the business lead for the development, launch, and ongoing evolution of the Aveda Institute Alumni Network, partnering across Education, Marketing, CRM, Salon Sales, and Institute leadership.
• Identify and lead additional initiatives that improve organizational effectiveness, strengthen channel connectivity, and unlock future growth opportunities.

Business Excellence

• Drive continuous improvement by simplifying processes, enhancing operational effectiveness, and improving ways of working across the Commercial organization.
• Proactively identify risks, dependencies, and opportunities while ensuring accountability and execution across multiple workstreams.
• Support special projects and executive priorities as directed by the VP.

Customer & Partner Excellence

• Champion a seamless, customer-centric experience across the organization, strengthening satisfaction, trust, and long-term partnerships through operational excellence, cross-functional collaboration, and continuous improvement.
• Identify opportunities to enhance the end-to-end experience for customers and commercial partners, translating feedback and insights into scalable improvements that drive engagement and business performance.
• Ensure commercial initiatives are delivered with consistency, quality, and a customer-first mindset, fostering strong relationships and reinforcing confidence in the Aveda and Bumble and bumble brands.

Qualifications

• Bachelor’s degree in business or a related field (or equivalent experience).
• 5–8+ years of experience in Commercial Operations, Business Operations, Program Management, Consulting, or a related business function.
• Demonstrated success leading complex cross-functional initiatives within a highly matrixed organization.
• Exceptional organizational, communication, and project management skills with the ability to manage multiple priorities simultaneously.
• Strong executive presence with the ability to influence without direct authority.
• Highly analytical with experience developing executive presentations, business reporting, and actionable insights.
• Self-starter with exceptional judgment, attention to detail, and a passion for driving execution.
• Experience within prestige beauty, consumer goods, retail, or a similarly dynamic industry preferred.

Pay Range

The anticipated base salary range for this position is $87,550.00 to $143,800.00. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with the possibility for overachievement based on performance and company results.

In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

Equal Opportunity Employer

It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices.

Michigan Applicants: Persons with disabilities needing accommodations for employment must notify the company in writing of the need for an accommodation within 182 days after the date the person with a disability knew or reasonably should have known that an accommodation was needed.

Philadelphia Applicants: Philadelphia's Fair Chance Hiring Law

Rhode Island Applicants: The company is subject to chapters 29-38 of title 28 of the general laws of Rhode Island and is therefore covered by the state's workers' compensation law.