Channel Customer Sales Engineer

Avaya Corporation; Chicago (IL); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a Channel Customer Sales Engineer to work closely with partners and deliver compelling pre-sales engagements. This role requires a blend of technical expertise, storytelling ability, and a consultative approach to help partners visualize and implement solutions. You will collaborate with various teams to ensure successful integrations and maintain strong relationships with stakeholders. The ideal candidate will have a strong understanding of contact center technologies and a passion for customer experience innovation.

Qualifications

• 5+ years of pre-sales or solution engineering experience.
• Strong understanding of contact center technologies and APIs.

Responsibilities

• Collaborate with channel partners to design solution strategies.
• Assist in building tailored product demonstrations.
• Translate technical concepts into business value.

Skills

SaaS

CCaaS

CPaaS

APIs

Workflow Orchestration

Customer Experience Innovation

Presentation Skills

Storytelling

Education

Bachelor degree in Computer Science

Bachelor degree in Electrical Engineering

Tools

Twilio

Genesys Cloud

NICE CXone

OpenAI

Dialogflow

Salesforce

Zendesk

Job description

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Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Description

As a Channel Customer Sales Engineer, you will be closely with aligned with Partner Account Managers (PAM’s) and Business Partners to deliver and coach them on delivering compelling, consultative pre-sales engagements that demonstrate the business value of our platform. You will help Partners design and deliver art of the possible demo workflows that connect APIs, AI tools, and CRMs—all while helping channel partners and their prospects visualize what great looks like.
You are equal parts technologist, storyteller, and workflow architect.

Responsibilities

• Collaborate with channel partners, PAM’s and Product teams to understand prospect needs and design solution strategies
• Assist channel partners in building and deliver compelling, tailored product demonstrations with strong narrative flow
• Assist channel partners in Designing demo environments that showcase integrations with CRMs, AI services, and open APIs
• Translate complex technical concepts into clear business value for non-technical audiences
• Help channel partners guide prospects through architectural best practices and workflow orchestration scenarios
• Maintain a pulse on competitive trends, customer feedback, and product enhancements
• Partner with Product Marketing to refine messaging and demo assets
• Support RFPs, proof-of-concepts, and technical validations as needed
• Assist channel partners in navigation through Avaya Sales process
• Proactively identify partner technical knowledge / skills gaps
• Develop a technical upskilling and ongoing channel partner enablement plan
• Build and maintain relationships with key technical stakeholders at the channel partner
• Lead partner technical onboarding
• Assist partner with training partner SE’s including providing support for Sales and Design Credential attainment
• Serve as a technical consultant, advising on technical requirement and use case to support partner led delivery of demo’s, trials and proof of concepts.
• Maintain personal knowledge on Avaya product portfolio through continued training and education
• Provide technical assistance for partner activities (e.g. webinars, tradeshows, sales events and campaigns)
• Voice of the Partner

Qualifications

• Years of pre-sales or solution engineering/consulting experience, ideally in SaaS, CCaaS, or CPaaS
• Strong understanding of contact center technologies, APIs, and workflow orchestration tools
• Familiarity with platforms like Twilio, Genesys Cloud, NICE CXone, or similar
• Experience connecting APIs and AI services (e.g., OpenAI, Dialogflow, Salesforce, Zendesk)
• Excellent storytelling, presentation, and whiteboarding skills
• Comfortable demoing in live environments and fielding technical questions
• Passion for customer experience innovation and emerging technologies
• Expert tech knowledge of Avaya, Alliance and other ecosystem products and solutions.
• Ability to position Avaya Solutions to Channel Partners
• Experience in driving 1:Many Sales Enablement Sessions
• Ability to present to large audiences

What You’ll Bring

• A consultative mindset with strong listening and discovery skills
• Creativity in how you design and deliver wowdemo experiences
• A customer-first attitude and a natural curiosity for solving real-world problems
• The ability to collaborate cross-functionally with Product, Sales, and Customer Success teams
• Initiative in learning our platform and developing workflows that solve unique problems

This position can be worked from any major US city. Must be authorized without sponsorship to work in the US.

#LI-CM1

Experience

5+ Years of Experience

Education

Bachelor degree or equivalent experience in Computer Science or Electrical Engineering

Preferred Certifications

Must maintain all relevant certifications

Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).