Channel Content & Reservations Specialist

NDM Hospitality; Kissimmee (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Paid Life Insurance

401(k) Plan

Hotel Room Discounts

Food & Beverage Discounts

Career Growth Opportunities

Employee Recognition Programs

Promote From Within

Job summary

NDM Hospitality is seeking a detail-oriented Channel Content Coordinator to join our Channel Management team in Kissimmee, Florida. This role oversees OTA reservations, guest communications, and financial transactions to ensure accurate bookings and exceptional guest experiences.

You will audit reservations, manage Salesforce cases, and collaborate with departments to address operational issues while supporting inventory management and data governance initiatives.

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and organizational abilities.
• Self-motivated, dependable, and accountable with a positive attitude.
• Ability to manage multiple priorities in a fast-paced environment.
• Guest-focused mindset delivering outstanding service.
• Strong interpersonal skills to communicate with team, partners, and leadership.
• Proficiency in Microsoft Office, especially Excel and Word.
• Experience with PMS, revenue management systems, or similar hospitality platforms.
• Strong analytical and problem-solving skills.

Responsibilities

• Communicate with guests, OTAs, and internal team members regarding reservations, stay-related inquiries, and booking financials.
• Audit OTA reservations to ensure accuracy, completeness, and consistency of booking information.
• Manage incoming Salesforce cases and provide timely responses and resolutions.
• Review daily and weekend reservation reports to verify bookings, modifications, and cancellations are properly recorded.
• Process reservation payments, refunds, and other booking-related financial transactions.
• Maintain accurate guest and reservation records across multiple systems.
• Assist guests with reservation changes, cancellations, and special requests.
• Resolve guest concerns and escalations while providing exceptional customer service.
• Collaborate with internal departments to address operational issues and support guest satisfaction.
• Support inventory management, data governance initiatives, and channel management objectives.

Skills

Excellent communication

Attention to detail

Organizational skills

Customer service

Multitasking

Interpersonal skills

Analytical thinking

Education

Bachelor's degree in related field

Tools

Salesforce

PMS software

Excel

Airbnb

Booking.com

Vrbo

Job description

NDM Hospitality is seeking a detail-oriented Channel Content Coordinator to join our Channel Management team in Kissimmee, Florida. This role oversees OTA reservations, guest communications, and financial transactions to ensure accurate bookings and exceptional guest experiences.

You will audit reservations, manage Salesforce cases, and collaborate with departments to address operational issues while supporting inventory management and data governance initiatives.