Channel Account Manager II

Huntress; United States; Remoto; USD 81.000 - 99.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote

Annual US trip

Home office reimbursement

Parental leave 12 weeks

Phone/internet allowance AUD 185

Tech stipend AUD 40

Private health insurance

Stock options

Coaching access

Descrizione del lavoro

Huntress, a remote-first cybersecurity company, seeks a Senior Channel Account Manager to drive revenue through partner engagement, expansion, and retention across our APAC partner base from a remote Australia location.

You will act as a trusted advisor, focusing on net dollar retention, partner satisfaction, and securing stronger cybersecurity outcomes for customers, while collaborating with Sales, Marketing, Support, and Leadership to remove blockers and accelerate growth.

Competenze

• 5+ years in account management, customer success, partner success, or channel/direct sales.

Mansioni

• Achieve and exceed quota based on expansion and renewal outcomes.
• Serve as a trusted advisor to partners to increase satisfaction, adoption, and loyalty.
• Build and maintain relationships with stakeholders across partner organizations.
• Maintain Huntress culture in collaboration with partners.
• Collaborate with Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers.

Conoscenze

Account management

Customer success

Partner success

Sales

CRM

Strumenti

Salesforce

Descrizione del lavoro

Location: Australia

What We Do:

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.

Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

Reports to: Manager, Channel Account Management

Location: Remote Australia

Compensation Range: $130,500 AUD base with an on target earnings at $217,500, plus equity

What You’ll Do:

Senior Channel Account Managers at Huntress play a critical role in driving revenue through engagement, expansion, and retention across our partner base. This role is critical in expanding our relationships with our partners while helping them deliver cybersecurity solutions to their customers through the Huntress platform.

You know how to turn partner relationships into durable growth. In this role, you will drive growth as a trusted advisor who understands what partners need to succeed with Huntress. You are outcome-obsessed in the way that matters here. You care about net dollar retention, gross dollar retention, partner satisfaction, and whether your work actually helps partners deliver stronger cybersecurity outcomes to their customers.

This is a high-impact, high-visibility sales role that reports to the manager of channel account management. Its success will be measured by expansion and retention metrics. This role will report to the Manager of Account Management APAC.

Responsibilities:

• Achieve and exceed quota based on expansion performance and renewal outcomes
• Serve as a trusted advisor to partners by delivering solutions that increase customer satisfaction, grow adoption, and strengthen long-term loyalty
• Build and maintain strong relationships with multiple stakeholders across assigned partner organizations
• Maintain and reinforce Huntress culture in how you show up, collaborate, and support partners
• Work cross-functionally with internal teams including Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience
• Maintain strong operational hygiene in CRM, document customer activity clearly, and keep next steps and opportunities moving forward
• Use AI tools to prepare for partner meetings, summarize calls, and stay organized so you can move faster with sound judgment

What You Bring To The Team:

• 5+ years of experience in account management, customer success, partner success, or channel or direct sales roles, ideally focused on mid-market and below.
• Strong knowledge of the MSP space, preferably in the cybersecurity industry.
• Experience using Salesforce or a similar CRM platform to manage partner activity and opportunities.
• A genuine passion for the partner community and for helping partners deliver meaningful cybersecurity outcomes.
• A strong bias to action and the ability to get things done efficiently and effectively.
• Comfort using AI in practical day-to-day work, including call summaries, account prep, and follow-up support.

What We Offer:

• Fully remote work
• At least one annual trip to the US for Summer Summit, with additional local events in Australia!
• New starter home office set up reimbursement ($800 AUD)
• 12 weeks paid parental leave for both primary and secondary carers
• Monthly digital allowance for personal phone and internet costs ($185 AUD)
• Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)
• Subsidised private health insurance through our preferred provider
• Stock options for all full-time employees
• Access to the BetterUp platform for coaching, personal, and professional growth

People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples, are encouraged to apply.

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to [e-mail]. Please note that non-accommodation requests to this inbox will not receive a response.

Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.

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