Channel Account Manager II

Huntress Labs; United States; Remote; USD 89,000 - 148,000; Full time

Benefits offered by this job

Fully remote work

Annual US trip

Home office reimbursement

Parental leave (12 weeks)

Phone/internet allowance

Home office stipend

Private health insurance

Stock options

Coaching access

Job summary

Huntress, a remote-first cybersecurity company, is seeking a Senior Channel Account Manager to drive revenue through partner engagement, expansion, and retention. You will develop relationships with MSP and cybersecurity partners, acting as a trusted advisor to ensure customers receive strong cybersecurity outcomes.

The role reports to the Manager of Channel Account Management APAC and includes a remote Australia location, with an annual US trip, equity participation, and a base salary of

Qualifications

• 5+ years of experience in account management, customer success, partner success, or channel or direct sales roles.
• Experience with the MSP space or cybersecurity sales is a plus.
• Experience using Salesforce or a similar CRM.

Responsibilities

• Achieve and exceed quota based on expansion performance and renewal outcomes.
• Serve as a trusted advisor to partners by delivering solutions that increase customer satisfaction, grow adoption, and strengthen long-term loyalty.
• Build and maintain strong relationships with multiple stakeholders across assigned partner organizations.
• Maintain and reinforce Huntress culture in how you show up, collaborate, and support partners.
• Work cross-functionally with internal teams including Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience.
• Maintain strong operational hygiene in CRM, document customer activity clearly, and keep next steps and opportunities moving forward.
• Use AI tools to prepare for partner meetings, summarize calls, and stay organized so you can move faster with sound judgment

Skills

Account management

Customer success

Partner success

Channel sales

Tools

Salesforce

Job description

What We Do

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote‑first team working to make enterprise‑grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That's why we build our technology in‑house and back it with a 24/7 human‑led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

Reports to: Manager, Channel Account Management
Location: Remote Australia
Compensation Range: $130,500 AUD base with an on target earnings at $217,500, plus equity

What You'll Do

Senior Channel Account Managers at Huntress play a critical role in driving revenue through engagement, expansion, and retention across our partner base. This role is critical in expanding our relationships with our partners while helping them deliver cybersecurity solutions to their customers through the Huntress platform. You know how to turn partner relationships into durable growth. In this role, you will drive growth as a trusted advisor who understands what partners need to succeed with Huntress. You are outcome‑obsessed in the way that matters here. You care about net dollar retention, gross dollar retention, partner satisfaction, and whether your work actually helps partners deliver stronger cybersecurity outcomes to their customers. This is a high‑impact, high‑visibility sales role that reports to the manager of channel account management. Its success will be measured by expansion and retention metrics. This role will report to the Manager of Account Management APAC.

Responsibilities

• Achieve and exceed quota based on expansion performance and renewal outcomes
• Serve as a trusted advisor to partners by delivering solutions that increase customer satisfaction, grow adoption, and strengthen long‑term loyalty
• Build and maintain strong relationships with multiple stakeholders across assigned partner organizations
• Maintain and reinforce Huntress culture in how you show up, collaborate, and support partners
• Work cross‑functionally with internal teams including Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience
• Maintain strong operational hygiene in CRM, document customer activity clearly, and keep next steps and opportunities moving forward
• Use AI tools to prepare for partner meetings, summarize calls, and stay organized so you can move faster with sound judgment

What You Bring To The Team

• 5+ years of experience in account management, customer success, partner success, or channel or direct sales roles, ideally focused on mid‑market and below.
• Strong knowledge of the MSP space, preferably in the cybersecurity industry.
• Experience using Salesforce or a similar CRM platform to manage partner activity and opportunities.
• A genuine passion for the partner community and for helping partners deliver meaningful cybersecurity outcomes.
• A strong bias to action and the ability to get things done efficiently and effectively.
• Comfort using AI in practical day‑to‑day work, including call summaries, account prep, and follow‑up support.

What We Offer

• Fully remote work
• At least one annual trip to the US for Summer Summit, with additional local events in Australia!
• New starter home office set up reimbursement ($800 AUD)
• 12 weeks paid parental leave for both primary and secondary carers
• Monthly digital allowance for personal phone and internet costs ($185 AUD)
• Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)
• Subsidised private health insurance through our preferred provider
• Stock options for all full‑time employees
• Access to the BetterUp platform for coaching, personal, and professional growth

People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples, are encouraged to apply.

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who