Channel Account Manager I, Service Providers

Huntress Labs; United States; Remote; USD 55,000 - 67,000; Full time

Benefits offered by this job

Remote work

Home office setup allowance (€480)

Generous personal leave

Digital monthly reimbursement (€111)

Travel to the US 1-2 times/year

Pension

BetterUp coaching

Job summary

Huntress Labs in Ireland is seeking a Channel Account Manager to drive revenue with partner ecosystems. You will manage expansion, retention, and partner loyalty while advising customers on cybersecurity solutions via the Huntress platform.

As an individual contributor, you will measure success through net and gross retention and partner satisfaction, reporting to the Manager of Channel Account Management. This remote role offers attractive compensation and benefits.

Qualifications

• 2+ years of experience in Account Management, Customer or Partner success, Channel or Direct Sales roles, ideally focused on mid-market and below.
• Strong knowledge of the MSP space, preferably related to the cybersecurity industry.
• Experience with Salesforce or other similar CRM platforms.

Responsibilities

• Achieve and exceed quota based on both expansion metrics and renewal rates.
• Work with partners to be a trusted advisor delivering solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service.
• Maintain and reinforce Huntress' culture.
• Build and maintain strong relationships with multiple contacts within assigned partner organizations.

Skills

Account Management

Sales

CRM familiarity

Partner success

Cybersecurity knowledge

Tools

Salesforce

Job description

What We Do:

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That's why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.

Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

Reports to: Manager, Channel Account Management

Location: Remote Ireland

Compensation Range: €54,600 base with an on target earnings of €91,000 base plus equity

What You’ll Do:

Channel Account Managers are part of a team at Huntress who play a critical role in driving revenue through engagement, expansion, and retention across our partner base. This role is critical in expanding our relationships with our partners while helping them deliver cybersecurity to their customers through the Huntress platform.

As an individual contributor, your primary measures of success will be net dollar retention, gross dollar retention, partner loyalty, and satisfaction.

This is a high-impact, high-visibility sales role that reports to the Manager of Channel Account Management. Its success will be measured by expansion and retention metrics.

Responsibilities:

• Achieve and exceed quota based on both expansion metrics and renewal rates
• Work with partners to be a trusted advisor delivering solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service
• Maintain and reinforce Huntress' culture
• Build and maintain strong relationships with multiple contacts within assigned partner organizations

What You Bring To The Team:

• 2+ years of experience in Account Management, Customer or Partner success, Channel or Direct Sales roles, ideally focused on mid-market and below
• Strong knowledge of the MSP space, preferably related to the cybersecurity industry
• Experience with Salesforce or other similar CRM platforms
• Passionate about working in the partner community, being an advocate for them, and providing meaningful cybersecurity solutions
• Strong bias to action and ability to get things done efficiently and effectively

What We Offer:

• 100% remote work environment - since our founding in 2015
• New starter home office set-up allowance (€480)
• Generous personal leave entitlements
• Digital monthly reimbursement (€111)
• Travel to the US 1-2 times/year for various company events
• Pension
• Access to the BetterUp platform for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to [e-mail]. Please note that non-accommodation requests to this inbox will not receive a response.

Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.

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