Channel Account Manager I

Huntress Labs; Stati Uniti; Remoto; USD 65.000 - 109.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote work

Home office set up reimbursement (AUD

Parental leave 12 weeks

Monthly digital allowance ($185 AUD)

Tech stipend

Private health insurance

Stock options

Coaching via BetterUp

Descrizione del lavoro

Huntress Labs, a remote-first cybersecurity company, is seeking a Channel Account Manager to drive revenue through partner engagement, expansion, and retention. You will manage a book of business, renewals, and upsell opportunities across a global partner base, reporting to the Manager of Account Management.

In this role, you will collaborate with Sales, Marketing, Support, SEs, and leadership, maintaining CRM hygiene and leveraging AI tools to stay organized and deliver measurable value to

Competenze

• 2+ years of experience in account management, direct customer sales, or a similar post-sales or commercial role.
• Strong experience in SaaS, preferably related to the cybersecurity industry.
• Experience with Salesforce or other similar CRM platforms.
• Strong bias to action and the ability to get things done efficiently and effectively.
• Ability to manage multiple stakeholders, maintain momentum on renewals and expansion conversations, and communicate clearly across internal and external teams.
• Commercial curiosity and sound judgment in balancing customer outcomes with business growth, and confidence building relationships with both customers and partners.

Mansioni

• Act as a trusted advisor to customers, delivering solutions that increase satisfaction, strengthen Huntress adoption, and create measurable value across their environment.
• Own and grow relationships with multiple contacts inside assigned customer organizations.
• Drive renewals and expansion opportunities across your book of business, including upsell and cross-sell motions where appropriate.
• Contribute to team goals around retention, expansion, and customer satisfaction.
• Work cross-functionally with internal teams including Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience.
• Maintain strong operational hygiene in CRM, document customer activity clearly, and keep next steps and opportunities moving forward.
• Use AI tools to prepare for partner meetings, summarise calls, and stay organized so you can move faster with sound judgment.

Conoscenze

Account management

SaaS experience

CRM (Salesforce)

Strumenti

Salesforce

Descrizione del lavoro

What We Do:

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That's why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

Reports to: Manager, Channel Account Management

Location: Remote Australia

Compensation Range: $96,000 AUD base with an on target earnings at $160,000, plus equity

What You'll Do:

Channel Account Managers are part of a team at Huntress who play a critical role in driving revenue through engagement, expansion, and retention across our partner base. This role is critical in expanding our relationships with our partners while helping them deliver cybersecurity to their customers through the Huntress platform. As an individual contributor, your primary measures of success will be net dollar retention, gross dollar retention, partner loyalty, and satisfaction. This is a high-impact, high-visibility sales role that reports to the Manager of Account Management. Its success will be measured by expansion and retention metrics.

Responsibilities:

• Act as a trusted advisor to customers, delivering solutions that increase satisfaction, strengthen Huntress adoption, and create measurable value across their environment
• Own and grow relationships with multiple contacts inside assigned customer organizations
• Drive renewals and expansion opportunities across your book of business, including upsell and cross-sell motions where appropriate
• Contribute to team goals around retention, expansion, and customer satisfaction
• Work cross-functionally with internal teams including Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience
• Maintain strong operational hygiene in CRM, document customer activity clearly, and keep next steps and opportunities moving forward
• Use AI tools to prepare for partner meetings, summarise calls, and stay organized so you can move faster with sound judgment

What You Bring To The Team:

2+ years of experience in account management, direct customer sales, or a similar post-sales or commercial role

Strong experience in SaaS, preferably related to the cybersecurity industry

Experience with Salesforce or other similar CRM platforms

Strong bias to action and the ability to get things done efficiently and effectively

Ability to manage multiple stakeholders, maintain momentum on renewals and expansion conversations, and communicate clearly across internal and external teams

Commercial curiosity and sound judgment in balancing customer outcomes with business growth, & confidence building relationships with both customers and partners

What We Offer:

• Fully remote work
• At least one annual trip to the US for Summer Summit, with additional local events in Australia!
• New starter home office set up reimbursement ($800 AUD)
• 12 weeks paid parental leave for both primary and secondary carers
• Monthly digital allowance for personal phone and internet costs ($185 AUD)
• Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)
• Subsidised private health insurance through our preferred provider
• Stock options for all full-time employees
• Access to the BetterUp platform for coaching, personal, and professional growth

People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples, are encouraged to apply. Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to [e-mail] . Please