Channel Account Manager

Solera; United States; Remoto; USD 80.000 - 120.000; Tempo pieno

Descrizione del lavoro

Solera in the United States is seeking a Channel Account Manager (Virtual - USA) to manage post-sales relationships with T-Mobile customers and support the Solera Channel Sales Team. The role requires regular collaboration with Sales leadership to ensure customer health and retention.

You will leverage your channel partner experience to onboard customers, conduct product demos, and drive value messaging. Salesforce records must be kept up to date, and cross-functional teamwork will be essential

Competenze

• 2+ years of sales/account management experience or in B2B environments.
• Experience working with channel/partner ecosystems preferred.
• Experience presenting software and solutions via online meetings.

Mansioni

• Manage post-sales relationships between Solera, partners, and customers.
• Support the Solera Channel Sales Team and communicate with Sales Director and Regional Managers.
• Develop plans to meet customer objectives and retention targets.
• Lead cross-functional teams to implement customer solutions and enhancements.
• Maintain accurate customer data in Salesforce and related tools.

Conoscenze

Negotiation

Channel partner experience

Senior stakeholder communication

Presentation skills

Formazione

Bachelor’s degree in Business Administration or equivalent

Strumenti

Salesforce

Microsoft Office

Descrizione del lavoro

Channel Account Manager (Virtual - USA)

Company: Solera

Who We Are:

Solera is a global leader in data and software services dedicated to transforming every touchpoint of the vehicle lifecycle into a connected digital experience. We also provide essential products and services to protect life's other critical assets, including homes and digital identities. Currently, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers across more than 90 countries. Our team of 6,500 fosters an innovative culture and is committed to delivering the future through cognitive answers, insights, algorithms, and automation. For more information, please visit solera.com.

The Role:

As the Channel Account Manager, you will be pivotal in managing the post-sales relationship between Solera, T-Mobile employees, and their customers. Your main responsibility will be to provide exemplary post-sales support to T-Mobile customers while assisting the Solera Channel Sales Team. This role demands regular communication with the Sales Director and Regional Sales Managers to ensure customer account health and promote retention. You will leverage your expertise in Solera/Spireon products to meet company sales objectives and gather valuable customer and market insights.

What You’ll Do:

• Investigate solution needs and assess onboarding training to ensure a seamless launch into FleetLocate Software.
• Develop a comprehensive understanding of Solera’s suite of services and applications offered through T-Mobile, ensuring alignment with customer requirements.
• Engage with customers both in-person and virtually pursue specific account objectives.
• Design targeted evaluation plans demonstrating how Solera can meet customer needs.
• Address customer issues and complaints promptly, providing solutions or next steps towards resolution.
• Showcase Solera applications and effectively communicate the value they bring to each customer interaction.
• Lead cross-functional teams to develop solutions that meet customer specifications and advance sales opportunities.
• Maintain accurate and up-to-date records in Salesforce and other reporting tools regarding essential customer information.

Additional Responsibilities:

• Schedule onboarding training for new business customers and provide follow-up training for existing customers.
• Conduct demo presentations and collaborate with legal, finance, and operations teams to streamline changes to customer accounts (renewals, migrations, upgrades, etc.).
• Escalate issues in accordance with company policy and utilize Salesforce.com to manage organized sales processes with quality operational performance.
• Respond to all emails and voicemails professionally and promptly.
• Meet and exceed quantitative and qualitative goals.
• Participate in Partner Business Review meetings (PBR) and respond to NPS cases while conducting customer health checks.
• Manage time effectively to meet personal goals and work collaboratively with other members of the sales team.
• Align with Channel leadership to develop messaging, standardized presentations, and sales processes.

What You’ll Bring:

• Proven experience in negotiating new business opportunities. Exceptional sales skills and experience working with channel partners (resellers). Familiarity with the transportation or logistics industries is preferred. Strong ability to communicate clear value propositions to senior leadership.
• Education: Bachelor’s degree in business administration, Marketing, Communication, or equivalent work experience.
• Experience: 2+ years of sales/account management experience or in B2B environments.
• Knowledge/Skills/Abilities: Strong communication skills with experience in cultivating a current account base. Previous work experience in a channel/partner environment is preferred. Demonstrated ability to present software and solutions through online meetings. Proficient in corporate productivity and web presentation tools. Experience with Salesforce.com or similar CRM systems. Excellent verbal and written communication skills. Strong listening and presentation abilities. Ability to multi-task, prioritize, and manage time effectively. Self-driven, results-oriented with a positive outlook and focus on quality. Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint).

Disclaimer:

Disclaimer: It is impossible to list every requirement or responsibility of any position. The above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to, or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

Solera is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. EQUAL OPPORTUNITY EMPLOYER The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business - vehicle claims, vehicle repairs, vehicle solutions and fleet solutions - Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a "one-stop shop" solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.