Change & Release Manager

NLP Logix; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

NLP Logix in Jacksonville, FL is seeking a Change and Release Manager to own the end-to-end release process for enterprise engagements, coordinating with Engineering, QA, Product, Client Success, and Support to ensure releases are planned, communicated, and executed smoothly.

This role requires occasional evenings and weekends, with a focus on identifying risks, writing release notes, and maintaining logs and post-release summaries while improving release practices as the company grows.

Qualifications

• 1–2 years in release/change management or related client-facing technical role.
• Experience working with Engineering, QA, Product, DevOps or other technical teams.
• Strong customer service skills and ability to translate technical info into business language.
• Excellent written and verbal communication and strong organizational abilities.
• ITIL certification and working knowledge of Agile/Scrum or formal change management.
• Willingness to occasionally work evenings, late nights, or weekends.

Responsibilities

• Own the end-to-end change and release process for assigned client engagements.
• Manage release calendar, sequencing, readiness reviews, dependencies, and go/no-go decisions.
• Coordinate testing, documentation, communication, and rollback plans across teams.
• Write clear, client-ready release notes and change communications.
• Serve as the primary point of contact during release windows and go-live events.
• Provide timely status updates and support client communications during releases and incidents.
• Build trusted relationships with client technical and business stakeholders.
• Identify risks early and elevate concerns with context and next steps.
• Maintain change logs, release documentation, and post-release summaries.

Skills

Release management

Change management

Technical coordination

Customer service

Communication

Organizational skills

ITIL

Agile/Scrum

Evenings/weekends flexibility

Education

Bachelor’s degree in Business/IT/Communications or related field

Tools

ServiceNow

Jira

Azure DevOps

ITSM platforms

Job description

NLP Logix is seeking a Change and Release Manager to lead the end-to-end change and release process for our enterprise client engagements. This highly visible role connects our clients with Engineering, QA, Product, Client Success, and Support to ensure releases are carefully planned, clearly communicated, and successfully executed.

You will own release schedules, readiness coordination, release notes, and change communications while helping teams anticipate risks and keep clients informed. This is an opportunity to shape and improve how releases are managed across a growing AI technology company.

Because releases and go-live events do not always occur during standard business hours, this position requires occasional evening, late-night, or weekend availability.

About the Role

NLP Logix is seeking a Change and Release Manager to lead the end-to-end change and release process for our enterprise client engagements. This highly visible role connects our clients with Engineering, QA, Product, Client Success, and Support to ensure releases are carefully planned, clearly communicated, and successfully executed.

You will own release schedules, readiness coordination, release notes, and change communications while helping teams anticipate risks and keep clients informed. This is an opportunity to shape and improve how releases are managed across a growing AI technology company.

Because releases and go-live events do not always occur during standard business hours, this position requires occasional evening, late-night, or weekend availability.

What You’ll Do

• Own the end-to-end change and release process for assigned client engagements.
• Manage the release calendar, sequencing, readiness reviews, dependencies, and go/no-go decisions.
• Coordinate with Engineering, QA, Product, Client Success, and Support to confirm testing, documentation, communication, and rollback plans are complete.
• Write clear, client-ready release notes and change communications for technical and non-technical audiences.
• Serve as the primary point of contact during release windows and go-live events.
• Provide timely status updates and support client communications during releases, incidents, and escalations.
• Build trusted relationships with client technical and business stakeholders.
• Identify risks early and elevate concerns with clear context and recommended next steps.
• Maintain accurate change logs, release documentation, and post-release summaries.
• Improve release processes, communication standards, and change management practices as the company grows.

Qualifications

• One to two years of experience in release management, change management, technical program coordination, or a related client-facing technical role.
• Experience working with Engineering, QA, Product, DevOps, or other technical teams.
• Strong customer service skills and experience managing client expectations.
• Excellent written and verbal communication skills, including the ability to translate technical information into clear, business-friendly language.
• Strong organizational skills and the ability to manage multiple releases, deadlines, and stakeholders.
• Ability to remain calm, organized, and solutions-focused during releases, go-lives, and unexpected issues.
• Sound judgment regarding risk identification and escalation.
• ITIL certification and working knowledge of Agile/Scrum or a formal change management framework.
• Willingness to occasionally work evenings, late nights, or weekends to support critical release activities.

Preferred — Nice to Have

• Bachelor’s degree in Business, Information Technology, Communications, or a related field.
• Experience supporting enterprise clients in a technology, SaaS, consulting, or professional services environment.
• Experience with ServiceNow, Jira, Azure DevOps, or another release management or ITSM platform.
• Experience participating in Change Advisory Board processes.

What Will Make You Successful

You are customer-focused, technically curious, and comfortable bringing structure to a fast-moving environment. You communicate early, stay composed under pressure, and take ownership without waiting to be asked. Most importantly, you enjoy working across teams to turn complex changes into smooth, well-managed client experiences.

About NLP Logix

NLP Logix is a Jacksonville-based artificial intelligence and technology consulting company specializing in AI solution development, machine learning, advanced analytics, automation, and data-driven solutions.

We believe that“Data Science is a Team Sport.®” Our collaborative, entrepreneurial environment gives employees the opportunity to take ownership, contribute ideas, and grow professionally while solving meaningful problems for our clients.

NLP Logix is an equal opportunity employer committed to building a diverse workforce. Applicants must be authorized to work in the United States without current or future employer sponsorship.

All employees must complete Form I-9 to verify their identity and authorization to work in the United States. NLP Logix participates in E-Verify.