Change & Release Coordinator – Chicago, IL/Dallas, TX

Tech Mirrors; Dallas (TX); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Tech Mirrors in Dallas, TX area seeks an experienced Change & Release Coordinator to oversee end-to-end release deployments across hybrid environments. You will bridge Development, DevOps, QA, and IT Operations to drive reliable, automated releases with governance and CI/CD pipelines.

The role emphasizes collaboration, incident mitigation, and structured rollback planning, ensuring compliance with ITIL and organizational policies for both production and non-production systems.

Qualifications

• 5+ years in IT Change, Release, or Environment Management within cloud or hybrid enterprise landscapes.
• Deep knowledge of ITSM frameworks and governance.
• Experience driving automated deployment pipelines and environment management.

Responsibilities

• Own the Release Management Lifecycle for scheduled releases across multi-environment landscapes (Dev, Test, Staging, Prod).
• Lead Release Readiness reviews, Go/No-Go checkpoints, deployment planning, and PIRs.
• Coordinate deployment cutovers and dry runs with engineering, infrastructure, database, and security teams.
• Enforce change governance and ITIL-aligned processes, track metrics, and maintain release documentation.

Skills

Release Management

Automation & CI/CD

DevOps Collaboration

Stakeholder Coordination

Education

ITIL Foundation

Tools

ServiceNow

Jira

Confluence

BMC Helix

Docker

Kubernetes

Job description

Role – Change & Release Coordinator

Location – Chicago, IL/Dallas, TX (Hybrid) – 10+ years

Focus:Release Engineering, Automation & Environment Management (Prod & Non-Prod)

Position Summary:

We are seeking an experiencedChange & Release Coordinatorto manage, oversee, and optimize end-to-end change and release deployment processes across both production and non-production environments. You will bridge the gap between Development, DevOps, QA, and IT Operations to drive reliable, repeatable releases using automated deployment pipelines and strict governance framework protocols.

Key Responsibilities:

Release Orchestration & Coordination

• Own the Release Management Lifecycle for scheduled software releases, continuous integration builds, and hotfixes across multi-environment landscapes (Dev, Test, Staging, Prod).
• Lead Release Readiness reviews, Go/No-Go checkpoints, Deployment Planning meetings, and post-implementation reviews (PIRs).
• Coordinate deployment cutovers and dry runs across engineering, infrastructure, database, and security teams.

Change Governance & Compliance

• Evaluate Change Requests (CRs) for risk, impact, environment dependencies, and technical readiness prior to CAB (Change Advisory Board) reviews.
• Enforce compliance with organizational change policies, audit requirements, and ITIL standards across all changes.
• Track change success/failure metrics, maintaining accurate release schedules and release documentation.

Automation & Environment Management

• Collaborate with DevOps and Release Engineers to standardize automated deployment scripts, CI/CD pipelines, and environment configuration controls.
• Drive transition strategies from manual deployment steps to fully automated pipeline deployments.
• Manage environment access, code branch cutoffs, configuration drift monitoring, and synchronization between non-production and production environments.

Incident & Risk Mitigation

• Establish standardized rollback protocols and contingency plans for high-risk changes.
• Serve as the escalation point for deployment failures, environment contention issues, or pipeline blockages during release windows.

Qualifications & Key Skills:

• Experience:5+ years of dedicated experience in IT Change, Release, or Environment Management within cloud or hybrid enterprise landscapes.
• Release Engineering & Automation:Knowledge and experience in working with team DevOps and automation work
• ITSM & Governance:Deep working knowledge of ITSM frameworks and tools (ServiceNow, Jira, Confluence, BMC Helix).
• Environment Knowledge:Familiarity with managing code deployments across microservices, containers (Docker, Kubernetes), databases, and legacy platforms.
• Methodologies:Strong understanding of Agile, DevSecOps, Continuous Delivery, and ITIL methodologies (ITIL Foundation certification preferred).
• Communication:Excellent coordination, stakeholder management, and crisis control skills during critical deployment cutover windows.