Change Quality Analyst

INSPYR Solutions; Vienna (VA); Remote; USD 83,000 - 95,000; Part time

Benefits offered by this job

Comprehensive medical benefits

Competitive pay

401(k) retirement plan

Job summary

INSPYR Solutions is seeking a Change Quality Analyst in Vienna, VA (REMOTE) to enforce standardized change governance practices across IT. You will review change requests, ensure documentation, and support audits while collaborating with engineering, security, risk, and operations teams.

You will monitor adherence to change management standards, identify non-compliant activities, and help automate reporting and controls to reduce operational risk. Remote work is available for this role.

Qualifications

• Bachelor's degree or equivalent in IT, CS, Cybersecurity, Business or related field.
• Working knowledge of Change Management, ITIL, governance, compliance, risk management, audit practices, and operational controls.
• Experience reviewing technical documentation, change records, and implementation plans for completeness and compliance.
• Experience supporting audit, regulatory, risk management, or compliance initiatives in tech.
• Experience analyzing data, trends, and producing management reporting.

Responsibilities

• Conduct quality assurance reviews of change requests to validate completeness, accuracy, testing evidence, risk assessments, implementation plans, rollback procedures, and required approvals.
• Monitor compliance with Enterprise Change Management standards, procedures, controls, and governance requirements.
• Perform change record inspections and identify non-compliant or high-risk activity requiring remediation or escalation.
• Investigate change process exceptions, policy violations, unauthorized production activity, and control failures.
• Analyze change performance metrics, trends, and operational risk indicators.
• Produce compliance reporting, management dashboards, control evidence, and audit documentation.
• Support internal and external audits by gathering evidence, documenting controls, and responding to audit inquiries.
• Validate adherence to regulatory, security, risk management, and operational requirements related to technology changes.
• Identify process improvement opportunities and support automation initiatives that improve change quality and compliance monitoring.
• Assist with implementation and maintenance of automated controls, compliance metrics, reporting solutions, and governance processes.
• Partner with technical teams, service owners, and product teams to improve change quality and reduce operational risk.
• Participate in governance forums including CAB, TCAB, and compliance reviews as required.
• Support development and maintenance of change management procedures, standards, job aids, and training materials.

Skills

Change Management

ITIL

Governance

Compliance

Risk Management

Audit Practices

Operational Controls

ServiceNow

Analytical Skills

Communication

Stakeholder Management

Independent Work

Education

Bachelor's degree in IT / CS / Cybersecurity / Business

Tools

ServiceNow

Job description

Title: Change Quality Analyst

Location: Vienna, VA (REMOTE)

Duration: Initial 6-month contract with possible extensions

Compensation: $60/hour - $69/hour

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Change Quality Analyst

Position Purpose

To ensure standardized methods, controls, and governance requirements are consistently applied throughout the lifecycle of IT changes. Perform quality assurance reviews, compliance monitoring, risk assessments, and process governance activities to verify that production changes are properly documented, authorized, tested, and implemented in accordance with Enterprise Technology standards. Support audit readiness, control execution, regulatory compliance, reporting, and continuous process improvement initiatives while helping to reduce operational and service risk. This role partners closely with engineering, operations, security, risk, and governance teams to promote change quality and improve adherence to Enterprise Change Management requirements. This aligns closely with documented Change Manager responsibilities that include assessing changes for risk, readiness, completeness, documentation quality, scheduling appropriateness, and conformity to Change Management requirements.

Key Responsibilities

• Conduct quality assurance reviews of change requests to validate completeness, accuracy, testing evidence, risk assessments, implementation plans, rollback procedures, and required approvals
• Monitor compliance with Enterprise Change Management standards, procedures, controls, and governance requirements.
• Perform change record inspections and identify non-compliant or high-risk activity requiring remediation or escalation.
• Investigate change process exceptions, policy violations, unauthorized production activity, and control failures.
• Analyze change performance metrics, trends, success rates, policy exceptions, and operational risk indicators.
• Produce compliance reporting, management dashboards, control evidence, and audit documentation.
• Support internal and external audits by gathering evidence, documenting controls, and responding to audit inquiries.
• Validate adherence to regulatory, security, risk management, and operational requirements related to technology changes.
• Identify process improvement opportunities and support automation initiatives that improve change quality and compliance monitoring.
• Assist with implementation and maintenance of automated controls, compliance metrics, reporting solutions, and governance processes.
• Partner with technical teams, service owners, and product teams to improve change quality and reduce operational risk.
• Participate in governance forums including CAB, TCAB, and compliance reviews as required.
• Support development and maintenance of change management procedures, standards, job aids, and training materials.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Business, or related field, or equivalent combination of education, training, and experience.
• Working knowledge of Change Management, ITIL, governance, compliance, risk management, audit practices, and operational controls.
• Experience reviewing technical documentation, change records, implementation plans, and operational procedures for completeness and compliance.
• Experience supporting audit, regulatory, risk management, or compliance initiatives within a technology organization.
• Experience analyzing data, identifying trends, and producing management reporting and metrics.
• Experience working within an enterprise IT organization, preferably in a regulated or financial services environment.
• Experience working with IT engineering, infrastructure, security, operations, and software development teams.
• Experience using ServiceNow or similar IT Service Management platforms.
• Strong analytical, investigative, problem-solving, and critical thinking skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Effective verbal and written communication skills.
• Effective relationship management skills across technical and non-technical stakeholders.
• Ability to work independently with minimal supervision.

Preferred Qualifications

• Experience performing control monitoring, quality assurance reviews, or compliance testing.
• Experience supporting SOX, NCUA, FFIEC, internal audit, risk management, or regulatory compliance activities.
• Experience developing automated reporting, dashboards, or compliance monitoring solutions.
• Familiarity with ServiceNow reporting, workflow automation, and ITSM processes.
• Knowledge of Change Management controls, risk frameworks, and operational governance practices.
• ITIL Foundation, CRISC, CISA, CGRC, GRCP, Security+, or similar certification preferred.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities.

Applicants requiring reasonable accommodation during the application or interview process should contact [e-mail] for assistance.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

26-159681