Business Process Optimization Analyst

INSPYR Solutions; Pensacola (FL); Hybrid; USD 55,000 - 73,000; Full time

Benefits offered by this job

Comprehensive medical benefits

401(k) retirement plan

Competitive pay

Job summary

INSPYR Solutions seeks a Business Process Optimization Analyst in Pensacola, FL. This hybrid, 6-month contract role focuses on analyzing and optimizing business processes to boost efficiency, reduce costs, mitigate risk, and improve service quality.

Work with stakeholders to map current and future processes, identify opportunities, and design scalable solutions. You will conduct root-cause analyses, develop documentation, and support implementation of improvements with data-driven ROI analyses.

Qualifications

• 5+ years of experience in process improvement or business analysis.
• Proficient in process modeling and workflow tools.
• Experience with root cause analysis and problem-solving techniques.
• Exposure to business case development and ROI modeling.
• Knowledge of performance metrics and KPIs.

Responsibilities

• Analyze existing business processes to identify inefficiencies, redundancies, risks, and opportunities for improvement.
• Conduct end-to-end process reviews to understand workflows, dependencies, pain points, and business impacts.
• Facilitate discussions with stakeholders and SMEs to gather requirements and understand current-state processes.
• Develop current-state and future-state process maps, flowcharts, and supporting documentation using process modeling best practices.
• Partner with business stakeholders to design and document new processes.
• Identify process improvement opportunities and provide data-driven recommendations to improve efficiency, effectiveness, quality, and customer experience.
• Develop and maintain process documentation including process maps and process narratives.
• Conduct root cause analysis and recommend solutions to address process-related issues and operational challenges.
• Support business process redesign initiatives by evaluating process performance, controls, handoffs, and automation opportunities.
• Contribute to the development of business cases, value assessments, and ROI analyses for process improvement initiatives.
• Collaborate with cross-functional teams to evaluate and implement process changes.
• Support the implementation of approved process improvements and monitor effectiveness through performance metrics and reporting.
• Assist in benchmarking internal processes against industry standards and best practices.
• Utilize process modeling and workflow tools to visualize, communicate, and validate process designs.
• Participate in change management activities to support successful process adoption and stakeholder engagement.
• Present findings, recommendations, and process improvement opportunities to stakeholders and leadership audiences.

Skills

Process improvement

Business analysis

Root cause analysis

Process documentation

Cross-functional collaboration

ROI modeling

Process modeling

Data analysis

Change management

Requirements gathering

Project management

Education

Bachelor's Degree in Business/Operations

Tools

Process modeling tools

Job description

Business Process Optimization Analyst

Location: Pensacola, FL (HYBRID)

Duration: Initial 6-month contract with possible extensions

Compensation: $40/hour - $53/hour

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Responsible for analyzing, evaluating, and optimizing business processes to support operational efficiency, cost reduction, risk mitigation, and service quality. Works with moderate supervision to conduct end-to-end process reviews, identify improvement opportunities, and design scalable process solutions. Partners with business stakeholders and subject matter experts (SMEs) to understand current-state operations, develop future-state processes, and support implementation efforts. Applies foundational knowledge of process improvement methodologies to deliver measurable business results and solve a range of mostly straightforward problems with some increased scope and complexity.

Responsibilities:

• Analyze existing business processes to identify inefficiencies, redundancies, risks, and opportunities for improvement.
• Conduct end-to-end process reviews to understand workflows, dependencies, pain points, and business impacts.
• Facilitate discussions with stakeholders and subject matter experts (SMEs) to gather requirements and understand current-state processes.
• Develop current-state and future-state process maps, flowcharts, and supporting documentation using process modeling best practices.
• Partner with business stakeholders to design and document new processes.
• Identify process improvement opportunities and provide data-driven recommendations to improve efficiency, effectiveness, quality, and customer experience.
• Develop and maintain process documentation including process maps and process narratives.
• Conduct root cause analysis and recommend solutions to address process-related issues and operational challenges.
• Support business process redesign initiatives by evaluating process performance, controls, handoffs, and automation opportunities.
• Contribute to the development of business cases, value assessments, and ROI analyses for process improvement initiatives.
• Collaborate with cross-functional teams to evaluate and implement process changes.
• Support the implementation of approved process improvements and monitor effectiveness through performance metrics and reporting.
• Assist in benchmarking internal processes against industry standards and best practices.
• Utilize process modeling and workflow tools to visualize, communicate, and validate process designs.
• Participate in change management activities to support successful process adoption and stakeholder engagement.
• Present findings, recommendations, and process improvement opportunities to stakeholders and leadership audiences.
• May perform other duties as assigned.

Qualifications and Soft Skill Requirements:

• 5+ years of experience in process improvement or business analysis.
• Intermediate understanding of business and operating environment.
• Experience in root cause analysis and problem-solving techniques.
• Experience in process documentation and standardization.
• Experience in cross-functional collaboration.
• Exposure to business case development and ROI modeling.
• Proficient in process improvement methodologies.
• Proficient in process modeling and workflow tools.
• Basic knowledge of data analysis and visualization techniques.
• Understanding of change management principles.
• Knowledge of business requirements gathering.
• Knowledge of performance metrics and KPIs.
• Project management skills.
• Bachelor’s Degree in Business, Operations, or related field or equivalent combination of training, education and experience.

Desired Skills:

• Lean Six Sigma certification, Certified Business Process Professional (CBPP), or Certified Lean Practitioner.

Location:

• Pensacola, FL (Hybrid) is preferred; however, candidates working in a hybrid capacity from other locations, including Vienna, VA and Winchester, VA, will also be considered.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities.

Applicants requiring reasonable accommodation during the application or interview process should contact [e-mail] for assistance.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

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