Change Project Manager

Ascendum System Private Limited; Cincinnati (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

Ascendum System Private Limited in Cincinnati is seeking a Senior Project Manager to lead change management for a large banking transformation. You will design communication strategies, readiness programming, and client onboarding to ensure a smooth transition with minimal business disruption.

By guiding clients through adoption, training, and validation activities, you will maintain client confidence and operational continuity throughout the migration while coordinating with cross‑functional

Qualifications

• 7+ years in a Project Management role with experience in change, operations and client/vendor relationship management.
• Exceptional communication skills and banking client services or RM enablement experience.

Responsibilities

• Lead change management initiatives with client managers and stakeholder groups, and establish daily communication for status updates.
• Coordinate and conduct client meetings for alignment and progress reporting.
• Develop and distribute client notifications, FAQs, and RM Playbooks.
• Coordinate communications cadence from T-30 through Day
• Onboard clients for UAT, validate feature readiness, and deliver training/runbooks.
• Conduct readiness assessments, evaluate results and present findings clearly.
• Measure progress and pivot plans as needed to ensure adoption.

Skills

Project management

Change management

Client/vendor management

Job description

Description

This Sr. Project Manager leads stakeholder engagement and change enablement for a large banking transformation program impacting a diverse client base. This role designs and executes communication strategies, readiness programming, and client onboarding activities that ensure a smooth transition with minimal business disruption. By guiding clients through adoption, training, and validation activities, the CSM helps maintain client confidence and operational continuity throughout the migration.

Description

This Sr. Project Manager leads stakeholder engagement and change enablement for a large banking transformation program impacting a diverse client base. This role designs and executes communication strategies, readiness programming, and client onboarding activities that ensure a smooth transition with minimal business disruption. By guiding clients through adoption, training, and validation activities, the CSM helps maintain client confidence and operational continuity throughout the migration.

Focus

Change Management & Communication

Core Responsibilities

• Working not only with client managers and stakeholder, but client’s customer stakeholders to lead change management initiatives, operational expectations and ensure daily communication is established for benchmarking and status updates.
• Coordinating and conducting client meetings.
• Develop and distribute client notification letters, FAQs, and RM Playbooks.
• Coordinate the T-30 through T-Day communication cadence.
• Onboard clients for UAT, validate feature readiness, and deliver training/runbooks.
• Conduct readiness assessments evaluate results and present findings in a logical and easy-to-understand manner
• Measure progress/behavior and apply pivot approach if necessary

Requirements

• 7+ years in a Project Management role, with experience in change, operations and client/vendor relationship management
• Exceptional communication skills and experience in banking client services or RM enablement.
• Ability to manage complex audience segmentation (Retail vs. Wholesale vs. Transmission-enabled).
• Refine, lead and execute plans enabling faster adoption, greater utilization, and higher proficiency
• Identify and escape risks while managing multiple workstreams.
• Communicate status updates, blockers, and priorities to key stakeholders, engaging the right cross-functional teams.