Change Operations Training Consultant

Veridic Solutions LLC; Ponte Vedra Beach (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Veridic Solutions LLC seeks a Change Operations Training Consultant to unify business process documentation, governance, and knowledge management across teams. This role collaborates with business and technology partners to map processes, maintain SOPs, and improve searchability across repositories.

Candidates bring a Bachelor’s degree or equivalent, 3+ years in process documentation or knowledge management, and proficiency with SharePoint, Confluence, Teams, and Microsoft 365.

Qualifications

• Bachelor’s degree in Business, Information Management, Knowledge Management, Communications, Technology, or related field; equivalent experience considered.
• 3+ years of experience in business process documentation, knowledge management, business analysis, change operations, or content governance.
• Experience with process mapping, SOPs, document lifecycle controls, repositories, permissions, and search/discoverability.
• Proficiency with SharePoint, Confluence, Teams, Microsoft 365, and process-mapping tools preferred.
• Experience working across business and technology teams in a regulated or process-driven environment preferred.

Skills

Process documentation

Governance

Information architecture

Process mapping

Version control

Facilitation

Continuous improvement

Education

Bachelor’s degree

Tools

SharePoint

Confluence

Teams

Microsoft 365

Process-mapping tools

Job description

Role: Change Operations Training Consultant

Qualifications / Experience

• Bachelor’s degree in Business, Information Management, Knowledge Management, Communications, Technology, or related field; equivalent experience considered.
• 3+ years of experience in business process documentation, knowledge management, business analysis, change operations, or content governance.
• Experience with process mapping, SOPs, document lifecycle controls, repositories, permissions, and search/discoverability.
• Proficiency with SharePoint, Confluence, Teams, Microsoft 365, and process-mapping tools preferred.
• Experience working across business and technology teams in a regulated or process-driven environment preferred.

Core Skills

• Enterprise process documentation
• Knowledge and content governance
• Repository and information architecture
• Process mapping and workflow analysis
• Version control and lifecycle management
• Facilitation and cross-functional coordination
• Detail orientation and continuous improvement