Change Management Specialist – SME

NuAxis Innovations; Washington (District of Columbia); On-site; USD 110,000 - 150,000; Full time

Job summary

NuAxis Innovations is seeking a Change Management Specialist - SME to lead organizational change efforts for a multi-year federal IT modernization program. You will design and execute change strategies aligning internal teams, external stakeholders, and the public to modern digital services with measurable adoption.

You will lead communications, training, and knowledge transfer, coordinating with release plans and governance processes to ensure audit readiness and 508-compliant deliverables.

Qualifications

• 10+ years in organizational change management; enterprise IT modernization or platform migration experience.
• Formal OCM methodology knowledge (Prosci/ADKAR, Kotter, or equivalent).

Responsibilities

• Develop and execute an OCM strategy and roadmap aligned to release plans.
• Conduct stakeholder, change impact, and readiness assessments for modernization increments.
• Design and deliver communications plans, training curricula, job aids, guides, and demos.
• Lead knowledge transfer to federal staff and support teams; document and handoff sessions.

Skills

OCM methodology

Stakeholder analysis

Training & communications

SAFe alignment

10+ years OCM

Prosci/ADKAR

Kotter

Enterprise IT modernization

Tools

ServiceNow

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.

We believe happy employees do amazing work, we are currently seeking a talented and motivated Change Management Specialist - SME for a Full-Time position.

Role Summary

Leads the people and process side of a multi-year platform modernization. Designs and executes the organizational change strategy that carries internal staff, external stakeholders, and the public from legacy applications to modernized digital services with minimal disruption and measurable adoption.

Key Responsibilities

• Develop and execute an organizational change management (OCM) strategy and roadmap aligned to the release plan.
• Conduct stakeholder analysis, change impact assessments, and readiness assessments for each modernization increment.
• Design and deliver communications plans, training curricula, job aids, quick-reference guides, and demonstration sessions.
• Lead knowledge transfer to federal staff and incoming support teams, including documentation, walkthroughs, and code/architecture handoff sessions.
• Define and track adoption metrics, resistance indicators, and post-deployment feedback loops; adjust the plan on evidence.
• Coordinate release communications with content, service desk, and operations so external users are informed ahead of user-facing change.
• Support release/change advisory processes and ensure change records, approvals, and configuration baselines are complete and audit-ready.
• Advise leadership on sequencing and risk where organizational readiness constrains technical delivery.
• Align organizational change activities with DOL Agile/SAFe sprint and monthly release cadence, ServiceNow change processes, transition-in/out activities, and Government communications protocols.
• Maintain training, adoption, communications, and knowledge-transfer artifacts in Government-approved repositories and ensure deliverables meet Section 508 requirements.

Required Skills & Experience

• 10+ years in organizational change management, with significant experience on enterprise IT modernization or platform migration programs.
• Demonstrated command of a formal OCM methodology (Prosci/ADKAR, Kotter, or equivalent).
• Experience building and delivering training and communications for both internal