Change Management Leader

Medasource; North Carolina; On-site; USD 110,000 - 165,000; Full time

Job summary

Medasource partners with a global healthcare client to lead change management for a large-scale laboratory system modernization, transforming workflows, specimen tracking, reporting, and supporting technologies.

The Change Management Lead will bridge technical and business teams, craft communication and adoption plans, assess readiness, manage risks, and drive stakeholder engagement across matrixed laboratories and functions.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Background in laboratory operations, diagnostics, healthcare, life sciences, or related environments.
• Experience leading organizational change management for large-scale technology implementations.

Responsibilities

• Lead change management activities for large-scale laboratory system modernization and related business transformations.
• Develop and execute change management strategies, communication plans, stakeholder engagement plans, and adoption initiatives.
• Translate complex technical concepts into clear messages for business leaders and operational stakeholders.
• Partner with business, laboratory, supply chain, operations, and IT teams to ensure cross-workstream alignment.
• Assess readiness, identify adoption risks, and develop mitigation strategies.

Skills

Communication

Facilitation

Relationship building

Influencing

Stakeholder engagement

Education

Bachelor's degree

Job description

Location: 100% Remote. Raleigh/Durham or Burlington, NC candidates preferred

Hours: 8-5 EST

Start Date: End September

Client Overview:

Our client is a leading global healthcare and life sciences organization undertaking a high-visibility, large-scale laboratory system modernization effort to transform laboratory operations, workflows, specimen tracking, reporting, and supporting technologies. They are seeking a Change Management Lead to bridge technical and business teams, driving stakeholder engagement, organizational readiness, communication, adoption, and change execution while partnering with executive leadership, laboratory operations, and cross-functional teams to support successful implementation of new capabilities.

Job Description:

• Lead change management activities supporting a large-scale, homegrown laboratory system modernization effort and broader business transformation initiatives
• Develop and execute comprehensive change management strategies, communication plans, stakeholder engagement plans, and adoption initiatives
• Translate complex technical concepts into clear, actionable messaging for business leaders, laboratory teams, operational stakeholders, and executive leadership
• Partner with business, laboratory, supply chain, operations, and IT teams to ensure alignment across workstreams
• Assess organizational readiness, identify potential adoption risks, and develop strategies to address change impacts
• Facilitate stakeholder meetings and governance discussions to drive appropriate participation, alignment, and decision-making
• Support the development, review, and communication of Standard Operating Procedures (SOPs) and process changes
• Partner with project teams during User Acceptance Testing (UAT), implementation, and deployment planning activities
• Establish communication cadences to ensure impacted stakeholders understand what is changing, when changes are occurring, and how their teams will be affected
• Escalate key risks and issues appropriately while demonstrating sound judgment when communicating with executive leadership
• Foster alignment across geographically dispersed teams, business units, and stakeholder groups within a matrixed organization
• Help create and continuously improve change management processes, frameworks, and best practices as the modernization program evolves.

Skill Set Requirements:

• Bachelor's degree or equivalent combination of education and experience.
• Background in laboratory operations, clinical laboratories, diagnostics, healthcare, life sciences, or related environments.
• Familiarity with laboratory workflows, terminology, and operational processes.
• Experience supporting enterprise software implementations, digital transformations, or operational modernization initiatives.
• Significant experience leading organizational change management efforts for large-scale technology implementations.
• Experience working within complex, matrixed organizations with multiple stakeholder groups.
• Proven ability to communicate effectively with both technical and non-technical audiences.
• Experience developing executive-level communications, presentations, and stakeholder engagement strategies.
• Strong facilitation, relationship-building, and influencing skills.
• Demonstrated ability to manage competing priorities in fast-paced, evolving environments.

Nice to Haves:

• Change management certification or formal methodology experience (Prosci, ADKAR, or similar).
• Experience supporting unionized work environments.