315407 - Epic Change Management Practitioner

Indiana University Health System; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Indiana University Health System is seeking a Change Management professional to drive organizational transformation through effective change planning, stakeholder engagement, and training. You will partner with project teams, HR, and communications to implement CM plans, monitor outcomes, and ensure adoption across complex healthcare initiatives.

The role requires strong communication, analytical thinking, and experience in healthcare or matrixed environments, with proficiency in CM

Qualifications

• Bachelor's degree in organizational development, business, psychology, IT, or related field required.
• Certification in Change management (Prosci or APMG) desirable.
• Certification in Project Management (PMP) desirable.
• 3+ years in enterprise/system change management or 5+ years in project management.
• Experience implementing OCM in healthcare and highly matrixed organizations.
• Experience with OCM and PM methodologies (Prosci, ADKAR, PMP, Critical Path) and tools.
• Strong interpersonal and communication skills.
• Analytical, problem-solving and critical-thinking abilities.
• Proficiency in change management tools and data analysis software.
• Ability to manage multiple projects in a fast-paced environment.
• Strong planning, implementation, and monitoring skills in CM/PM.
• Ability to collaborate with internal and external teams.

Responsibilities

• Supports Change Management Manager, project managers, and workstream leads during organizational transformations.
• Implements and monitors change management plans and transfers ownership to business owners.
• Equips stakeholders with skills and support to transition through change and foster adoption.
• Publishes guidance and training rooted in CM best practices.
• Leads workshops and communicates change strategies to stakeholders and leadership.
• Designs and implements change plans, timelines, and deliverables aligned with transformation goals.
• Maintains documentation of change processes and outcomes for accountability.
• Develops tools, templates, and processes to streamline CM activities.
• Uses CM software (e.g., Prosci, ADKAR) to track progress and measure outcomes.
• Identifies resistance areas and develops contingency plans.
• Collaborates with HR, training, and communications for cohesive CM approach.
• Delivers change-related training programs for stakeholders.
• Keeps up-to-date with CM trends and continuously improves capabilities.

Skills

change management

project management

stakeholder engagement

data analysis

training delivery

documentation

Education

Bachelor's degree in Organizational Development, Business, Psychology, IT, or related field

Prosci or APMG change management certification

PMP certification

Tools

Prosci

ADKAR

Job description

Supports the Change Management Manager, project managers, workstream leads, and impacted groups during organizational transformation initiatives. Responsible for implementing and monitoring change management plans through transfer of ownership to respective business owners. Focuses on equipping key stakeholders internal and external to the project team with the skills and support needed to effectively and efficiently transition through the change while fostering adoption, minimizing disruption, managing resistance for sustained organizational success and optimization. Acts as a change advocate by fostering a culture of adaptability and continuous improvement across teams. Provides guidance and support rooted in technical expertise to project team members on implementing change management methods. Leads workshops and meetings to communicate change strategies and progress to stakeholders and leadership. Designs and implements change management plans, timelines, deliverables that align with organizational transformation goals. Maintains detailed documentation of change processes, decisions, and outcomes for accountability and future reference. Develops and refines tools, templates, and processes to streamline change management activities. Leverages change management software or tools (e.g., Prosci, ADKAR) to track progress and measure outcomes. Provides hands-on technical support and guidance to teams and individuals during transitions, ensuring they have the knowledge, ability, and resources needed to successfully adopt the change. Identifies areas of resistance and work closely with teams to address challenges and ensure stakeholder buy-in. Implements contingency plans to mitigate risks associated with resistance or unexpected setbacks in adoption. Engages with cross-functional teams to gather insights and feedback, ensuring alignment of change strategies with organizational needs. Partners with HR, training, and communication teams to deliver a cohesive approach to change management. Acts as a liaison between leadership and project teams to ensure consistent messaging and stakeholder alignment. Develops and delivers change-related training programs to equip stakeholders with the knowledge and skills needed to adapt effectively. Shares best practices and lessons learned from previous change initiatives to improve future efforts. Provides guidance and technical support to managers and team leaders to help them effectively guide their teams through change. Stays up-to-date with industry trends and best practices in change management, and continuously improve the organization’s change management capabilities.

• Bachelor's degree in Organizational Development, Business, Psychology, IT, or a related field required.
• Certification in Change management is highly desirable (e.g., Prosci or APMG certification).
• Certification in Project Management is highly desirable (e.g., PMP certification).
• At least 3 years of experience implementing enterprise and/or system change management for highly complex programs and/or 5 plus years of experience in project management roles.
• Proven experience in implementing organizational change management, ideally in a healthcare setting.
• Proven experience with implementing change management plans in a highly matrixed organizations.
• Proven experience with implementing Change Management and Project Management methodologies (e.g., Prosci, ADKAR, PMP, Critical Path) and tools.
• Strong interpersonal and communication skills to engage stakeholders at all levels.
• Excellent analytical, problem-solving and critical-thinking abilities.
• Proficiency in change management tools and data analysis software.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Excellent Change Management and Project Management planning, implementation, and monitoring skills.
• Proven effective application of change management principles, methodologies, best practices, and how people go through a change.
• Ability to work collaboratively with internal project leaders, members as well as external consultants.