Change Management Delivery Lead (hybrid)

NiSource Inc.; Columbus (OH); Hybrid; USD 97,000 - 145,000; Full time

Job summary

NiSource in Columbus, Ohio, seeks a Change Management Delivery Lead to design and deliver integrated change management, communications, and training strategies for enterprise transformation initiatives. You will translate impacts into scalable communications and learning solutions to drive readiness and sustained adoption.

You will collaborate with program leadership, stakeholders, and cross-functional teams to ensure alignment with business priorities, monitor adoption metrics, and lead

Qualifications

• Bachelor's degree required.
• 5+ years leading complex, transformational change initiatives.
• Advanced knowledge of change management methodologies, tools, and best practices.
• Experience deploying large-scale, coordinated change and training strategies.
• Experience using LMS and training platforms.

Responsibilities

• Lead readiness, communication, and training needs assessments and develop integrated change, communication, and learning strategies and plans.
• Conduct stakeholder impact assessments and translate findings into comprehensive engagement, communication, and training plans in partnership with Corporate Communications, Technical Training, and Leadership Development.
• Lead the execution of change, communication, and training plans, ensuring alignment to program milestones and driving awareness, understanding, and sustained adoption.
• Translate change impacts into targeted communication strategies and training solutions, including development of materials such as presentations, job aids, and learning resources.
• Establish and maintain feedback loops, communication channels, and training programs to enable continuous knowledge transfer and support stakeholder adoption.
• Analyze qualitative and quantitative data (e.g., readiness, communication effectiveness, training participation, and adoption metrics) to identify risks, measure success, and recommend mitigation actions.
• Identify and manage areas of resistance by implementing targeted communication, training, and engagement interventions to drive behavior change and minimize disruption.
• Provide leadership and guidance to project teams and stakeholders on change, communication, and training best practices, while facilitating discussions, workshops, and training sessions to build capability and alignment.
• Identify opportunities to align change management project engagement and communication activities with other programs to leverage existing opportunities and strengthen employees' ability to move through multiple changes at one time.

Skills

Change management

Stakeholder engagement

Communication skills

Training development

Project coordination

MS Office

LMS

Education

Bachelor's degree

Tools

Prosci

LMS platforms

Captivate

Articulate

Video editing software

Job description

Change Management Delivery Lead

• We are looking to hire someone to work in our Columbus, Ohio office on a hybrid schedule (3 days a week in office)
• Team is looking for a seasoned Change Management professional that brings empathy, positivity and flexibility to support various audiences. If you are a people focused team player, this role and team are right for you.

Job Summary

The Change Management Lead is responsible for leading the design and delivery of integrated change management, project communication, and training strategies in support of enterprise transformation initiatives. This role is responsible for creating and implementing change management strategies and plans to drive program results to increased understanding and end-user adoption to help our people thrive through change. The role drives the translation of change impacts into scalable communication, engagement, and learning solutions that build awareness, readiness, and sustained adoption. Working closely with program leadership, stakeholders, and cross-functional partners, the lead ensures alignment of change, communication, and training efforts to business priorities while monitoring adoption outcomes and enabling successful organizational transitions.

ESSENTIAL FUNCTIONS

• Lead and conduct readiness (organization, sponsor, and change), communication, and training needs assessments and utilize results to develop integrated change, communication, and learning strategies and plans
• Conduct stakeholder impact assessments and translate findings into comprehensive engagement, communication, and training plans in partnership with Corporate Communications, Technical Training, and Leadership Development
• Lead the execution of change, communication, and training plans, ensuring alignment to program milestones and driving awareness, understanding, and sustained adoption
• Translate change impacts into targeted communication strategies and training solutions, including development of materials such as presentations, job aids, and learning resources
• Establish and maintain feedback loops, communication channels, and training programs to enable continuous knowledge transfer and support stakeholder adoption
• Analyze qualitative and quantitative data (e.g., readiness, communication effectiveness, training participation, and adoption metrics) to identify risks, measure success, and recommend mitigation actions
• Identify and manage areas of resistance by implementing targeted communication, training, and engagement interventions to drive behavior change and minimize disruption
• Provide leadership and guidance to project teams and stakeholders on change, communication, and training best practices, while facilitating discussions, workshops, and training sessions to build capability and alignment
• Identify opportunities to align change management project engagement and communication activities with other programs to leverage existing opportunities and strengthen employees' ability to move through multiple changes at one time

REQUIRED QUALIFICATIONS FOR POSITION

Education & Experience

• Bachelor's degree
• 5+ years of experience leading complex, transformational change initiatives

Change Management Expertise

• Advance knowledge of change management methodologies, tools, and best practices
• Experience deploying large-scale, coordinated change and training strategies
• Proficiency with change management tools and platforms

Leadership & Ways of Working

• Advanced experience working independently and leading others
• Ability to operate & le ad effectively in a matrixed environment
• Demonstrated ability to engage and influence stakeholders at all levels

Communication & Stakeholder Management

• Exceptional written and verbal communication skills
• Strong interpersonal and relationship-building capabilities
• Ability to align diverse stakeholders toward a common goal

Analytical & Problem-Solving Skills

• Strong analytical thinking and decision-making abilities
• Ability to translate insights into actionable strategies
• Ability to interpret data, work with analytic models and advanced technologies and digital tools, with data reporting and data visualization

Technical Skills

• Advanced proficiency in Microsoft Office tools (Excel, PowerPoint, etc.)
• Experience using Learning Management Systems

Other Requirements

• Ability to travel up to 25%

PREFERRED QUALIFICATIONS FOR POSITION

• Advanced degree
• PROSCI Certified
• Instructional Design Certifications
• Experience using video editing software
• Experience using training development tools such as Captivate, Articulate
• Knowledge of Instructional Design methodologies, tools, and best practices

As a public utility, NiSource provides essential services to customers 24/7. Emergency needs can arise at various times throughout the year, including during storm season. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.

Work Authorization

Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.

Workplace Connection

We value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners.

We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment.

Veteran Hiring & Inclusion

NiSource is proud to support veterans, transitioning service members, and military spouses. We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may also be considered for other roles that match your skills and experience.

ADA Accommodations

If you need a reasonable accommodation to participate in any stage of the hiring process or to perform the essential functions of the position, please contact OneHR at [e-mail] or 1-888-640-3320

Safety Statement

Safety is a core value at NiSource. Employees are expected to follow safety requirements, report hazards, and help maintain a safe environment for themselves and their coworkers.

E-Verify

NiSourceparticipates in the U.S. Department of Homeland Security's E-Verify program. Please review the following notices regarding your rights and responsibilities under U.S. law.

• E-Verify Poster (English and Spanish)
• Right to Work Poster (English and Spanish)

Salary Range*: $96,600.00 - $144,900.00

*The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Posting Start Date: 2026-10-01

Posting End Date (if applicable): 2026-10-16