Championship Ticketing Assistant (Seasonal)

PGA Golf Properties Inc.; Frisco (TX); Hybride; USD 32 000 - 52 000; Plein temps

Résumé du poste

The PGA of America is seeking a proactive administrative assistant to support Championship Ticketing operations in Frisco, TX. You will assist with credential boards, order processing, data entry, and stakeholder communications to enhance member experiences.

Requirements include a high school diploma, knowledge of Google Workspace and internet/web software, and the ability to travel up to 10%. The role requires occasional overtime and no immigration sponsorship.

Qualifications

• High school diploma or equivalent.
• Knowledge of business operations with administrative focus.
• Familiarity with Google Workspace and web-based tools.
• Willingness to travel up to 10% and work overtime as needed.
• Must be able to stand for extended periods.
• No immigration sponsorship.

Responsabilités

• Assist Championship Ticketing with credential boards and production.
• Learn ticketing system to support orders and customer resolutions.
• Process data entries across platforms.
• Respond to chats, emails and calls from ticket customers.
• Coordinate with PGA departments and vendors.
• Provide administrative support to the Championship Ticketing staff.

Connaissances

Business ops

Google Workspace

Web tools

Data entry

Customer service

Formation

High School Diploma

Outils

Google Workspace

Description du poste

Join a team of proud, passionate, and caring people that together share their diverse talents and backgrounds to serve our members and grow the game of golf. Being at the PGA of America means you are supported, respected, and appreciated for your contributions.

RESPONSIBILITIES

• Assists the Championship Ticketing staff with various elements related to the execution of event credentials, including production, distribution and preparation of credential boards.
• Learns the ticketing system to assist Championship Ticketing staff with order processing and customer resolutions.
• Learns the credential system to assist Championship Ticketing staff with production and fulfillment of event badges.
• Assists the Championship Ticketing staff with data entry across various platforms.
• Performs various research related tasks such as data analysis, customer feedback analysis, etc.
• Assists in responding to chats, emails and calls from ticket customers.
• Assists the Championship Ticketing staff with tracking and communicating needs for assets to enhance customer event experience.
• Serves an administrative role for the Championship Ticketing staff, interacting with stakeholder groups - including other PGA departments, vendor groups, officials, ticket holders, VIP guests, club members and committee chairpersons.

INCLUSION

Employees are expected to contribute to a respectful and inclusive team environment by welcoming and respecting others’ beliefs, backgrounds, identities, abilities, and individuality to help ensure a supportive and engaging experience for Association Members, partners, customers, and guests. PGA of America respects the uniqueness of each employee and offers everyone the means to find their place and thrive.

SHARED VALUES

Embod the organization’s shared values and help ensure the organization’s values-based culture thrives by proactively identifying and addressing any shared values challenges and opportunities you are experiencing.

SUPERVISION

No supervisory responsibility.

FINANCIAL RESPONSIBILITY

No budgetary responsibility.

EDUCATION AND EXPERIENCE

• High School Diploma, or equivalent.

SKILLS, KNOWLEDGE AND ABILITIES

• Must have knowledge of business operations with a preferred emphasis in administrative support.
• Knowledge of internet and web-based software.
• Knowledge of Google Workspace.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
• Ability to travel up to 10%.
• Ability to stand for extended periods (6+ hours per day).
• Ability to work overtime, including weekends (sometimes up to 15 hours a day).
• Travel may be required to other Championship sites.
• This position is not eligible for immigration sponsorship.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
• PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information or any other characteristic protected by federal, state or local law.
• In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP.

The PGA of America is one of the world’s largest sports organizations, composed of more than 30,000 PGA of America Golf Professionals who love the game, are expert coaches, operators and business leaders, and work daily to drive interest, inclusion and participation in the sport. The PGA of America owns and operates numerous championships and events, including major championships for men, women, seniors and the Ryder Cup, one of the world’s foremost sporting events.