Championship Ticketing Assistant (Seasonal)

PGA of America; Frisco (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

PGA of America is seeking a detail-oriented team member to support Championship Ticketing operations in Frisco, Texas. The role involves credential production, processing orders, and assisting customers while collaborating with PGA departments and partners to ensure a smooth event experience.

Responsibilities include data entry, research tasks, and timely responses to chats, emails, and calls. Travel up to 10% may be required; immigration sponsorship is not available.

Qualifications

• High School Diploma or equivalent required.
• Experience in administrative support preferred.
• Knowledge of internet and web-based software.
• Knowledge of Google Workspace.

Responsibilities

• Assist Championship Ticketing staff with credential execution, including production, distribution and preparation of credential boards.
• Learn the ticketing system to assist with order processing and customer resolutions.
• Learn the credential system to assist with production and fulfillment of event badges.
• Assist Championship Ticketing staff with data entry across various platforms.
• Perform research tasks such as data analysis and customer feedback analysis.
• Assist in responding to chats, emails and calls from ticket customers.
• Assist in tracking and communicating needs for assets to enhance customer event experience.
• Interact with stakeholder groups including other PGA departments, vendor groups, officials, ticket holders, VIP guests, club members and committee chairpersons.

Skills

Administrative support

Google Workspace

Data entry

Customer service

Education

High School Diploma or equivalent

Tools

Google Workspace

Job description

Join a team of proud, passionate, and caring people that together share their diverse talents and backgrounds to serve our members and grow the game of golf. Being at the PGA of America means you are supported, respected, and appreciated for your contributions.

RESPONSIBILITIES (Specific areas of responsibility include but are not limited to):

Assists the Championship Ticketing staff with various elements related to the execution of event credentials, including production, distribution and preparation of credential boards.

Learns the ticketing system to assist Championship Ticketing staff with order processing and customer resolutions.

Learns the credential system to assist Championship Ticketing staff with production and fulfillment of event badges.

Assists the Championship Ticketing staff with data entry across various platforms.

Performs various research related tasks such as data analysis, customer feedback analysis, etc.

Assists in responding to chats, emails and calls from ticket customers.

Assists the Championship Ticketing staff with tracking and communicating needs for assets to enhance customer event experience.

Serves an administrative role for the Championship Ticketing staff, interacting with stakeholder groups - including other PGA departments, vendor groups, officials, ticket holders, VIP guests, club members and committee chairpersons.

INCLUSION:

Employees are expected to contribute to a respectful and inclusive team environment by welcoming and respecting others’ beliefs, backgrounds, identities, abilities, and individuality to help ensure a supportive and engaging experience for Association Members, partners, customers, and guests. PGA of America respects the uniqueness of each employee and offers everyone the means to find their place and thrive.

SHARED VALUES:

Embody the organization’s shared values and help ensure the organization’s values-based culture thrives by proactively identifying and addressing any shared values challenges and opportunities you are experiencing.

SUPERVISION:

No supervisory responsibility.

FINANCIAL RESPONSIBILITY:

No budgetary responsibility.

EDUCATION AND EXPERIENCE:

High School Diploma, or equivalent.

SKILLS, KNOWLEDGE AND ABILITIES:

Must have knowledge of business operations with a preferred emphasis in administrative support. Knowledge of internet and web-based software.

Knowledge of Google Workspace.

_ Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. _

Ability to travel up to 10%. Ability to stand for extended periods (6+ hours per day). Ability to work overtime, including weekends (sometimes up to 15 hours a day). Travel may be required to other Championship sites.

This position is not eligible for immigration sponsorship.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information or any other characteristic protected by federal, state or local law. In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP.