Love's Express Support Specialist

Love's Travel Stops; Oklahoma City (OK); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Fuel Your Growth with Love's - company

Paid Time Off

401(k) – 100% Match up to 5%

Medical/Dental/Vision Insurance after

Competitive Pay Career Development

Job summary

Love's Travel Stops in Oklahoma City is seeking a Client Management Support Specialist to set up and maintain client online fuel accounts and assist customers with fleet fueling and billing management.

You will research inquiries, resolve issues with internal departments and vendors, and help ensure high-quality service in a fast-paced environment.

Qualifications

• HS Diploma or equivalent required.
• Bachelor’s in Business or related field preferred.
• Experience in fleet management, card services, banking or customer service.
• Demonstrated ability to work well in a close team environment.

Responsibilities

• Set up and maintain fuel accounts for clients.
• Assist customers in maximizing the use of our online software for fleet fueling and billing management.
• Research customer inquiries using company resources and direct customer interactions to provide solutions.
• Resolve issues by collaborating with internal departments and vendors.
• Follow up on issues through outgoing calls to gather additional information or return calls to update clients on resolutions.
• Manage customer expectations regarding software functionality and deliverables.
• Contribute to company-wide initiatives to enhance service, reduce costs, and improve quality.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Education

HS Diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Benefits:

• Fuel Your Growth with Love's - company funded tuition assistance
• Paid Time Off
• 401(k) – 100% Match up to 5%
• Medical/Dental/Vision Insurance after 30 days
• Competitive Pay Career Development

Welcome to Love's:

The Client Management Team supports the operational needs of Love’s Express fuel credit clients. This team provides the first level of support to set up and maintain client online fuel accounts. Love's Express Support Specialists are responsible for understanding Love’s Express products and services and utilizing various systems and platforms to resolve client inquiries and support requests. They work closely with multiple internal departments to ensure high-quality service.

Job Functions:

• Set up and maintain fuel accounts for clients
• Assist customers in maximizing the use of our online software for fleet fueling and billing management
• Research customer inquiries using company resources and direct customer interactions to provide solutions
• Resolve issues by collaborating with internal departments and vendors
• Follow up on issues through outgoing calls to gather additional information or returning calls to update clients on resolutions
• Manage customer expectations regarding software functionality and deliverables
• Contribute to company-wide initiatives, such as continuous process improvements, to enhance service, reduce costs, and improve quality
• Perform other duties as assigned

Education and Qualifications:

• HS Diploma or equivalent required, Bachelor’s in Business or related field preferred
• Previous experience in fleet management, card services, banking or customer service
• Demonstrated experience working well in a close team environment
• Possess a demonstrated ability to determine when to refer issues versus handle them personally

Skills and Physical Demands:

• Ability to manage numerous competing demands in an extremely high stress environment and ability to work with multiple departments and customers in stressful situations
• Excellent customer service, active listening, and communication (verbal and written) skills
• Excellent working knowledge of Microsoft Office
• Strong problem-solving skills, multitasking capabilities and high level of professionalism and customer orientation
• Manual dexterity sufficient to operate a computer keyboard and calculator
• Requires normal range of hearing and vision

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.