Certified Stihl Mechanic - Mountain View Home & Hardware

Mountain View Home and Hardware; King (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Mountain View Home and Hardware is seeking a Stihl Repair Technician to diagnose and repair small engine equipment, with a focus on STIHL products. You will participate in training, assist customers, and help manage inventory and yard operations.

This role requires the ability to work outdoors in varying temperatures, lift up to 100 lbs, and provide reliable, friendly service while ensuring safety and accuracy in repairs and records.

Qualifications

• High school diploma or equivalent.
• Experience in small engine repair preferred.
• Familiarity with STIHL equipment is a plus.

Responsibilities

• Diagnose and repair small engine equipment, especially STIHL products.
• Provide excellent customer service and explain repairs to customers.
• Maintain inventory, order parts, and support yard organization.
• Assist with lumber yard operations and outbound loads as needed.
• Operate safely outdoors, lifting up to 100 lbs and working in varying temperatures.
• Keep thorough records of repairs, parts used, and service history.

Skills

Small engine repair

Forklift experience

Driver's license

Customer service

Education

High school diploma

Tools

Diagnostic tools

Manuals

Job description

What Does a Stihl Repair Technician Do?Diagnose and repair small engine equipment, specializing in STIHL productsParticipate in Stihl classes and certification as neededPerform routine maintenance tasks on various types of outdoor power equipmentConduct thorough inspections to identify issues and recommend appropriate repairsUtilize diagnostic tools and manuals to troubleshoot problems effectivelyEnsure all repairs meet manufacturer specifications and quality standardsMaintain accurate records of repairs, parts used, and service historyProvide excellent customer service, including explaining repairs and equipment operationAssist in inventory management, including ordering parts and maintaining stock levelsAssist with helping build loads for outbound deliveries, carefully packaging and arranging materials for transport depending on business needsMaintain inventory control by labeling and placing materials and supplies in stock, ensuring an organized and efficient yardAssist customers with merchandise selection and pull merchandise as needed for checkoutsWork effectively in an outdoor environment, adapting to varying temperatures and weather conditionsAssist with lumber yard development, maintenance and organizing inventoryAdditional duties as assignedWhat Does It Take to Be Successful as a Stihl Repair Technician?High school diploma or equivalentConstruction or building material experience is preferred, but not requiredProven experience in small engine repair, particularly with STIHL equipment2+ years of forklift experience preferred, but forklift operating training is also providedValid Driver's License and prior experience in driving non-CDL vehicles for deliveries requiredAbility to lift up to climb up and down ladders, reach, bend, twist, kneel, lift up to 100 lbs with assistance, handle large odd-shaped items, and stock items in overhead areasRequires frequent standing and walkingAbility to work outside in varying temperatures and weatherPrevious lumber yard experience preferredResults-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s valuesDemonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexibleStrong interpersonal skills with a willingness to consistently provide superior customer service skillsWhat’s It Like To Work for Nation’s Best?Teamwork: All of our positions, in all of our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day.Support: We have local resources and a Dallas Support Team to help you along the way and to partner on projects.Autonomy: We empower entrepreneurial spirit in all our associates.Relationships: We believe the core of our business is the relationships we build.Continuous Improvement: We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all of our divisions and stores.Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide.Growth Mindset: We are focused on long-term growth, both in our associates and the company.Atmosphere: This is not a suit-and-tie environment. We roll up our sleeves and get the job done.Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work.Safety: We strive to provide a work environment that is safe and healthy for all of our associates and customers. We want everyone to go home in the same condition in which they came to work that day.