Certified Pharmacy Technician — Vaccine Certified & Customer-Focused

Hyvee.io; Pleasant Valley Township (IA); On-site; USD 36,000 - 52,000; Full time

Job summary

Hy-Vee’s Pharmacy division seeks a Certified Pharmacy Technician to support pharmacists in processing prescriptions, insurance billing, and customer service in a fast-paced retail setting.

The role emphasizes accuracy, confidentiality, and compliance with HIPAA, with responsibilities spanning prescription processing, inventory, and patient interaction. A professional team environment and opportunities for growth are highlighted.

Qualifications

• High school diploma or equivalent required.
• Certified Pharmacy Technician certification required; must maintain continuing education requirements to keep license active.
• Vaccination certification required if administering vaccines, as required by law.
• Previous experience as a pharmacy technician or pharmacy clerk preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile and learning their names.
• Handle customer inquiries that do not require a pharmacist's expertise and judgment.
• Accept new written prescription orders and telephoned refill requests at the supervising pharmacist's discretion.
• Contact doctors' offices to take or request refill prescriptions as needed.
• Gather and maintain accurate patient information required to prepare prescriptions.
• Assist pharmacists in preparing prescription drug products for dispensing.
• Prepare and affix labels to prescription containers and prepare prescriptions to be mailed.
• Prepare and submit insurance claims and assist with third-party insurance billing and troubleshooting.

Skills

Customer service

Attention to detail

HIPAA compliance

Pharmacy terminology

Education

High school diploma or equivalent

Certified Pharmacy Technician certification

Vaccination certification

Tools

Pharmacy software

Job description

Hy-Vee’s Pharmacy division seeks a Certified Pharmacy Technician to support pharmacists in processing prescriptions, insurance billing, and customer service in a fast-paced retail setting.

The role emphasizes accuracy, confidentiality, and compliance with HIPAA, with responsibilities spanning prescription processing, inventory, and patient interaction. A professional team environment and opportunities for growth are highlighted.