Pharmacy Technician Refill Calls

Shieldshealthsolutions; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, dental, vision starting day1

401(k) with match

PTO and holidays

Parental leave & disability

Employee resource groups

Job summary

Shields Health Solutions is seeking a Pharmacy Refill Technician to support the pharmacy team by ensuring accurate, timely filling and delivery of specialty medications. The role involves assisting patients through the refill process, handling outbound/inbound calls, and maintaining efficient pharmacy operations.

The position is onsite in the office with a Monday–Friday schedule (8:00 AM–4:30 PM AZT). Requires AZ-registered Pharmacy Technician license and national cert (PTCB/ExCPT).

Qualifications

• Arizona state license as Pharmacy Technician; CPhT certification required.
• At least 2 years of pharmacy technician experience.
• High school diploma or GED.
• Strong communication, organization and technical skills.
• Empathy, integrity and team-oriented mindset.

Responsibilities

• Provide compassionate, knowledgeable assistance to patients, providers, and staff.
• Make outbound refill calls and process requests promptly.
• Answer and triage incoming pharmacy calls.
• Clarify prescription orders with pharmacists or clinicians.
• Coordinate medication refills and complete accurate data entry.
• Assist with claim adjudication and troubleshoot rejected claims.

Skills

Communication skills

Organization skills

Tech literacy

Team player

Empathy

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

Join our Shields team today!

Shields Health Solutions is redefining patient care through specialty pharmacy. We're hiring a Pharmacy Refill Technician to support the pharmacy team by ensuring accurate, timely filling and delivery of specialty medications. This role includes assisting patients through the refill process, handling both outbound and inbound calls, and helping maintain efficient pharmacy operations.

Schedule: Onsite in office, Monday - Friday, 8:00AM - 4:30PM AZT

Required: Active Arizona Pharmacy Technician License AND National Pharmacy Technician Certification (PTCB/ExCPT)

Hourly role plus quarterly bonuses!

What You'll Do:

• Provide compassionate, knowledgeable assistance to patients, providers, and staff.
• Make outbound refill calls and process requests promptly.
• Answer and triage incoming pharmacy calls.
• Clarify prescription orders with pharmacists or clinicians.
• Coordinate medication refills and complete accurate data entry.
• Assist with claim adjudication and troubleshoot rejected claims.

What You'll Get:

• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You Need:

• State-registered (Arizona) Pharmacy Technician; CPhT required
• 2+ years of experience as a pharmacy technician; High School Diploma or GED
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].