Certified Pharmacy Technician - Phone Support (Outbound)

Onco360; Scottsdale (AZ); Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

401k match

Paid time off

Tuition reimbursement

Life insurance

Disability coverage

Floating holidays

Referral incentives

Job summary

Onco360, a closed-door specialty pharmacy in Scottsdale, AZ, seeks full-time phone support technicians. After an onsite training period, role transitions to remote work. Starting pay is $21.00 per hour with a $3.00/hour weekend differential.

A $5,000 sign-on bonus applies to employees starting before December 28, 2026. Benefits include 401k match, PTO, tuition reimbursement, and more. Responsibilities include assisting providers and patients by phone, coordinating refills, handling prior

Qualifications

• Good interpersonal and communication skills.
• Verbal and written communication with patients and providers.
• Ability to work independently, meet deadlines and stay organized.
• Knowledge of medical terminology and pharmacy basics.
• Licensed/registered pharmacy technician or as required by state law.
• Basic math and analytical skills.

Responsibilities

• Assist health care providers and patients by phone; answer questions and requests.
• Coordinate medication refill deliveries with patients and physician offices.
• Work with insurance companies on rejected claims and prior authorizations.
• Serve as primary contact for calls to patients and physicians.

Skills

Phone support

Customer service

Interpersonal skills

Independent work

Attention to detail

Basic math

Education

High school diploma or equivalent

Job description

Location: Scottsdale, AZ

Job Id:5818

# of Openings:1

Our specialty pharmacy is located inScottsdale, AZ. This is a full time,remote opportunity - after onsite training period.

Starting salary from $21.00 an hour and up- w e also offer $3.00/HR shift differential for WEEKEND schedules.

Sign-On Bonus: $5,000 for employees starting before December 28th , 2026.

We offer quarterly incentive bonuses as well as a$500 bonus for technicians to obtain their CPhT and/or CPhT-ADV credentials.

This is an excellent opportunity for professional growth! As our organization continues to expand and our employees develop and promote within, we currently have Full Time positions available on our phone support team.

We offer a variety of benefits including:

• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Company paid benefits – life; and short and long-term disability
• Floating Holiday
• Referral Incentive

As a member of our Outbound Phone Support team, you will:

• Assist health care providers and patients byphone; answering questions and requests.
• Communicate with patients and physician office staff to coordinate medication refill deliveries.
• Work with Insurance companies regarding rejected claims and prior authorizations.
• Serve as a primary contact for calls to patients and physicians.

To be successful in this role, you will need:

• Good interpersonal skills
• Excellent verbal, written and customer service skills
• Ability to work independently, meet deadlines and be flexible
• Good organizational skills and detail oriented
• Knowledge of medical terminology (including sig codes and Roman numeral), brand and generic names of medications and general pharmacy terminology
• Ability to perform tasks accurately and efficiently when inputting information
• Licensed/registered pharmacy technician or as required by state law
• Basic math and analytical skills

Required education:

• High school or equivalent

Required experience:

• Pharmacy Technician: 1+ years

Desired license or certification:

• PTCB Certification

Onco360, a closed-door specialty pharmacy, is seeking compassionate professionals who have an outstanding skillset in customer service. We are looking for certified pharmacy technicians who strive to go above and beyond for our patients and are confident speaking with patients and providers on the phone.