Certified Pharmacy Technician — Patient Care & Accuracy

Hyvee.io; Ottumwa (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Hy-Vee in Ottumwa, IA is hiring a Certified Pharmacy Technician to assist pharmacists with prescription processing, insurance billing, and daily workflows. This fast-paced retail setting requires accuracy, confidentiality, and a commitment to customer service.

The role includes handling prescriptions, verifying patient information, stocking supplies, and possibly administering vaccines where licensed, all under supervision.

Qualifications

• High school diploma or equivalent required.
• Certified as a licensed technician through a national program; maintain CE requirements.
• Previous experience as a pharmacy technician or clerk preferred.
• Vaccination certification required if administering vaccines, as required by law.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile.
• Handle customer inquiries that do not require a pharmacist's expertise and judgment.
• Accept new written prescription orders and telephoned refill requests at the discretion of the supervising pharmacist.
• Contact doctor's offices to take or request refill prescriptions as needed.
• Gather and maintain accurate patient information required to prepare prescriptions.
• Assist pharmacists in preparing prescription drug products for dispensing.
• Prepare and affix labels to prescription containers and prepare prescriptions to be mailed.
• Prepare and submit insurance claims and assist with third-party insurance billing and troubleshooting.
• File prescriptions after they have been dispensed and report any medication errors to appropriate personnel.
• Order, check in, and stock pharmacy supplies and log invoices as necessary.
• Perform cash transactions accurately.
• Administer vaccines as allowed by law, with required certification where applicable.
• Maintain the cleanliness of the pharmacy and dispensing area.
• Maintain the confidentiality of customers' private medical information in accordance with HIPAA.
• Adhere to all statutes and regulations pertaining to a pharmacy technician.
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Assist in other areas of the store as needed and take on special projects as assigned.
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines.
• Report to work when scheduled and on time.

Skills

Analytical thinking

Math skills

Documentation

Customer counseling

Discretion

Education

High school diploma or equivalent

Licensed pharmacy technician certification

Prior pharmacy tech or clerk experience preferred

Vaccination certification if administering vaccines

Job description

Hy-Vee in Ottumwa, IA is hiring a Certified Pharmacy Technician to assist pharmacists with prescription processing, insurance billing, and daily workflows. This fast-paced retail setting requires accuracy, confidentiality, and a commitment to customer service.

The role includes handling prescriptions, verifying patient information, stocking supplies, and possibly administering vaccines where licensed, all under supervision.