Certified Pharmacy Technician: Care, Accuracy & Customer Service

Hyvee.io; Dubuque (IA); On-site; USD 22,000 - 30,000; Full time

Job summary

Hy-Vee is seeking a Certified Pharmacy Technician to support pharmacists with prescription processing, insurance billing, and patient service in a fast-paced retail setting.

You will gather patient information, prepare labels, stock supplies, assist with vaccinations where allowed by law, and uphold HIPAA and confidentiality in every interaction. If you are detail-oriented and customer-focused, this is a great place to grow your pharmacy career at Hy-Vee.

Qualifications

• High school diploma or equivalent required.
• Certified as a licensed technician through a national program; must maintain continuing education.
• Previous experience as a pharmacy technician or pharmacy clerk preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one.
• Handle customer inquiries that do not require a pharmacist's expertise and judgment.
• Accept new written prescription orders and telephoned refill requests at the discretion of the supervising pharmacist.
• Contact doctor's offices to take or request refill prescriptions as needed.
• Gather and maintain accurate patient information required to prepare prescriptions.
• Assist pharmacists in preparing prescription drug products for dispensing.
• Prepare and affix labels to prescription containers and prepare prescriptions to be mailed.
• Prepare and submit insurance claims and assist with third-party insurance billing and troubleshooting.
• File prescriptions after they have been dispensed and report any medication errors to appropriate personnel.
• Order, check in, and stock pharmacy supplies and log invoices as necessary.
• Perform cash transactions accurately.
• Administer vaccines as allowed by law, with required certification where applicable.
• Maintain the cleanliness of the pharmacy and dispensing area.
• Maintain the confidentiality of customers' private medical information in accordance with HIPAA.
• Adhere to all statutes and regulations pertaining to a pharmacy technician.
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Assist in other areas of the store as needed and take on special projects as assigned.
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines.
• Report to work when scheduled and on time.

Skills

Logical thinking

Arithmetic

Technical writing

Customer counseling

Patient confidentiality

Education

High school diploma or equivalent

Certified pharmacy technician license

Continuing education for license

Job description

Hy-Vee is seeking a Certified Pharmacy Technician to support pharmacists with prescription processing, insurance billing, and patient service in a fast-paced retail setting.

You will gather patient information, prepare labels, stock supplies, assist with vaccinations where allowed by law, and uphold HIPAA and confidentiality in every interaction. If you are detail-oriented and customer-focused, this is a great place to grow your pharmacy career at Hy-Vee.