Certified Pharmacy Tech at 3147 (Hotline) - Full Time

Wilmington Health Pllc; Wilmington (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Wilmington Health is seeking a Certified Pharmacy Tech for the HotLine at 3147 in Wilmington, NC. This full-time in-office role supports medication refill processing, prior authorizations, and patient education to improve access and outcomes.

The candidate will handle ERX tasks, maintain documentation, and ensure compliance with applicable laws while delivering excellent customer service to patients and clinical staff.

Qualifications

• Experience working in the pharmacy setting.
• Knowledge of prescription processing and prior authorizations.
• Strong customer service and communication skills.

Responsibilities

• Process refill requests within 48 business hours.
• Educate patients on prescription options.
• Assist with Prior Authorizations and educating staff.
• Manage ERX tasks from inbox and ensure completion.
• Handle prescription requests via portal/phone/voicemail/FAX with high service levels.
• Reconcile unmatched refills within 48 hours.
• Ensure compliance with local and federal laws on controlled substances.

Skills

Pharmacy experience

Customer service

Tools

NextGen

CoverMyMeds

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Certified Pharmacy Tech at 3147 (Hotline) - Full Time

Accrues PDO Wilmington, NC, US

About Wilmington Health

Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.

Purpose:

To complete medication refill requests for all patients of Wilmington health, and educate patients, clinical staff, and providers on prescription options, acting as a point of contact for resource questions pertaining to prescription fulfillment and prior authorizations. To actively engage in value-based initiatives to improve quality, reduce the cost of care, and improve patient satisfaction and health outcomes related to medications and prescriptions.

• Accurately process refill requests or prescription clarification requests within 48 business hours of receiving.
• Calculate appropriate quantity of medication prior to sending to designated pharmacy.
• Accurately send medication refill requests and ensure criteria is met if no protocol for provider/department is available and recommend changes or additional protocols as appropriate.
• Manage ERX by accurately completing tasks from the assigned inbox to complete in medication modules.
• Accept and process all prescription requests via portal/phone/voicemail/FAX during working hours with high level of customer service.
• Reconcile and process all unmatched requests pending in the “Unmatched refills” inbox within 48 hours.
• Assist in completing Prior Authorizations and educating WH staff in Prior Authorization process and other initiatives to increase patients’ ability to obtain needed medications.
• Demonstrate how to add a new pharmacy to patient charts and ensure updated and accurate information and documentation for all patients.
• Report discrepancies in medication requests for the prescribing provider to review.
• Well versed, up to date, and compliant with local and federal laws pertaining to requirements of controlled substance medications.
• Consistently provide excellent customer service internally and externally. Identify and initiate opportunities to improve patient satisfaction scores and outcomes.

Other Duties:

• As assigned by supervisor

QUALIFICATIONS

Required:

• Experience working in the pharmacy setting

Preferred:

Versed in NextGen and Prior Authorization software (ex. CoverMyMeds)

ADA Physical Demands:

Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day)

Physical Demand

Required?

Frequency

Standing

Occasionally

Walking

Occasionally

Kneeling/Crouching

Rarely

Lifting

Rarely

General

• Customer Service
• Professionalism/Integrity/Responsibility
• Teamwork/Process Focus
• Interpersonal Relationships/Communication
• Judgment/Decision Making/Problem Solving
• Quality/Quantity
• Initiative
• Organizational Skills/Time Management

Licensing Required: Certified Pharmacy Tech

This is NOT a remote position and will require in office days. 24 hrs