Pharmacy Technician Specialist Pharmacy Connect Referral and Medication Access

Carolinas Medical Center; Charlotte (NC); Remote; USD 33,000 - 50,000; Full time

Job summary

Carolinas Medical Center is seeking a Pharmacy Technician for the ambulatory pharmacy in Charlotte, NC. This full-time, 40-hour-per-week role supports patients by helping them obtain medications and coordinating schedules with pharmacists and clinics.

The position requires a high school diploma or GED, plus an Associate’s Degree in Pharmacy Technology for NC technicians. Experience with Epic and Excel, strong customer service, and the ability to work remotely are valued.

Qualifications

• 3 years of experience in health care, insurance industry, pharmacy, or medical background.
• Experience helping low income patients gain access to prescription medications.
• Scheduling patient appointments and coordinating with care teams.
• Excellent customer and telephone service, communications skills (written and verbal).
• Experience in Epic and Excel.
• Must maintain confidentiality and handle sensitive information.
• Reliable home internet connection for remote work.

Responsibilities

• Completes area-specific work per standard processes and policies.
• Serves as an expert with equipment and technology in the area.
• Problem solves technical issues in the specialized area as they arise.
• Ensures documents and records are accurate and completed timely.
• Supports communication and coordination with patients and the care team.
• Identifies quality improvements and assists with implementation.
• Participates in site or system specialized work teams and committees.

Skills

Customer service

Telephone service

Communication skills

Critical thinking

Basic math

Confidentiality

Organization

Education

High school diploma or GED

Associate's Degree in Pharmacy Technology (NC)

Tools

Epic

Excel

Word

Outlook

Job description

Department:

38529 Enterprise Pharmacy - Ambulatory Pharmacy

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

Do you have an interest in being part of a fast-paced pharmacy team to serve patients by helping them receive and apply for needed medications and also work closely with pharmacists to ensure pharmacy visits are scheduled and patients receive their medications timely? If you are interested in working in fast-paced, patient focused, and team-based environment and have experience in patient outreach phone calls, charting follow up, and as a retail pharmacy technician, then this may be the perfect job for you! M-F, 8-5 Remote.

Pay Range:

$24.10 - $36.15

This position will include helping chronic disease patients obtain prescription medications at costs they can afford and assist with scheduling patients for the pharmacy team. Other pharmacy technician activities will also be expected.

You will be working closely alongside pharmacists, pharmacy technicians, and clinic practices to successfully assist the patient in obtain required prescription medications.

Performs services and functions within assigned area(s) where complex pharmaceutical processes require the utilization of advanced skills and knowledge beyond those routinely required across pharmacy technician roles. Works primarily in unique pharmacy environments.

Major Responsibilities:

• Completes area-specific work as outlined by standard processes, procedures and adherent to policies
• Serves as an expert with equipment and technology in specialized area
• Problem solves technical issues in the specialized area as they arise
• Ensures documents and records are accurate and completed in a timely fashion
• Supports methods of communication and coordination with patients and care team
• Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care
• Provides input to and supports implementation of operational changes, advancements, and site and system standardization
• Participates in site or system specialized work teams, committees, and councils, as applicable
• Complies with legal, regulatory, and accreditation standards
• Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices
• Maintains updated knowledge and skills and contributes to the education of others
• Contributes positively to execution of pharmacy department initiatives
• Accepts assignments of tasks from other pharmacy teammate roles when workload dictates

Licensure, Registration, and/or Certification Required:

• Registration/Licensure with state board of pharmacy per state of employment requirements
• Certification through Pharmacy Technician Certification Board (CPhT) or National Health Career Association (ExCPT)

Education Required:

• High school diploma or GED equivalent
• For technicians in NC with validating technician responsibilities- an Associate's Degree in Pharmacy Technology is required

Experience Required:

Typically requires 3 years of experience in health care, insurance industry, pharmacy, or medical background. Prefer Experience with helping low income patients gain access to prescription medications, involvement in manufacturer assistance programs, scheduling patient appointments, including general experience in pharmacy retail assisting filling of prescriptions. Excellent customer and telephone service, communications skills (written and verbal), experience in Epic and excel, and happy, flexible, attitude to help patients and pharmacists serve patients to the best of their abilities is desired in this role. This position requires frequent phone calls and reliable and private home internet.

Knowledge, Skills & Abilities Required:

• Excellent oral, written, interpersonal, and customer service skills
• Must be able to speak and be understood by others to communicate effectively
• Critical thinking and problem-solving skills
• Basic math skills
• Strong background in medical terminology preferred
• Organizational skills and analytical ability to prepare reports and reconcile reports correctly
• Ability to evaluate and measure customer needs - set clear standards to ensure needs are met
• Ability to maintain strict confidentiality
• Self-discipline and attention to detail
• Working PC knowledge including Microsoft Office Suite (Word, Excel and Outlook), Internet, and general Call Center Systems

Physical Requirements and Working Conditions:

Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders. May require extended periods of sitting.

Requires considerable walking, standing, pushing mobile cart of approximately 50 pounds and lifting 35 pounds of material.

Must have functional vision, touch and hearing

Must be able to speak and be understood by others to communicate effectively

Utilizes appropriate personal protective equipment (PPE) to perform job duties and minimize e